The chair I ordered was not going to come in time for my mother’s visit despite the timeline that it would at the time of purchase.  I was upset as the change conflicted with the need I had at all for buying it.  The customer service could not have been better finding an alternative that would arrive in time.  I don’t like this chair as much as the one I originally ordered but it served its purpose for my mom.  Product ehh but customer service, friendly, true desire to make it right somehow was A+