I love the chair itself.  But your service is terrible.  You shipped me the wrong item.  I am rating this purchase low in the hopes that some one will see it and take a look at my situation.  As I emailed and told customer service over the phone I did not receive the 2 chairs I ordered.  It was explained to me that someone had entered a returned ottoman into the system instead of a chair so I only received 1 chair and 1 ottoman.  Instead of refunding me the difference in price (open box chair - open box ottoman) of $108 apparently your policy only allowed you to discount the cost of the chair I never received by 30% or a credit of $77.  So due to your mistake I paid an extra $31 for the ottoman, even though it saved you the expense of me returning it and shipping me the chair I paid for.  Does NOT make any sense in my situation.  Bad service experience!