I received this Oster Waffle Maker and gave it an average rating of 3 stars for these reasons. My initial reaction was that I was pleased with the quality & looks of this product. It is a sturdy appliance and has a very well known name. I followed the instructions on the operation of the unit and immediately noticed that the waffle maker did not have removable plates, which could pose a problem when trying to clean them. Also, it doesn't have a timer, which makes it hard to determine when it is cooked without lifting the cover every minute. Otherwise, it made an ok waffle....not great, just ok. The waffle was a little inconsistently cooked from one to the other. The first one was overcooked, the second was undercooked and the 3rd one was browned on one side and lighter on the other. Disclaimer: I received this unit as a sample to review.