We have had this for over a year now and it’s still working great. I love the froth or it’s easy to use and easy to clean up. I love that this makes so many different sizes of coffees. I love that you can make one cup or a whole pot. No more wasting money on K cups. I think the bad reviews I’ll mention a problem with leaking. It sounds like there were some defective units out there that should have been sent back immediately. Thankfully we don’t have that problem.