I ordered this wine rack a year or two ago, and I loved it so much that I decided to order another one.  Unfortunately when the new one arrived, it was all dented and mangled.  I called customer service, and within a minute or so I was talking to a VERY nice representative who immediately assured me that a new wine rack would be sent out.  It arrived within a week, and now I have one wine rack for my red wine, and the other one for my white wine.