The delivery and set up went smooth. No problems there. So like this chair. First, the seat is about 20 inches from the floor so it is easy to get out of, and the seat is comfortable. With the back headrest being movable, I can position it so my neck is in line with my seating so my neck does not have to go backward to land on the backrest -- it comes to me. The footrest can be positioned whichever way I want and with the headrest movable, I get a perfect seating every time. Extremely satisfied. Glad I went with the earlier reviews. Have had it about a month now.