This pillow is awesome. I am incredibly choosy when it comes to pillows because I suffer from headaches and potentially neck aches too if the pillow isn't exactly the support I need. I took a gamble with these pillows and love them. The reason I am posting this item 3 stars is because of Wayfair, and their consistent poor customer service. Not only did our order arrive late, it only came with one pillow (we bought two together). When I contacted Wayfair, they said it was shipped. We obviously did not receive it, and so Wayfair did end up sending what we paid for however it took weeks to arrive.