Shipping: First of all, so many phone calls, so many pinpoints and waited for almost a month after site delivery date posting to get 3 boxes together. 
Quality: 2 boxes (bottom and armrest) is new (hopefully), and box #3 which came a moth after is used. 
About Product: If you are less than 160cms, don't buy it because it won't fit the shoulder. The shoulder is fit for someone is taller than 180cms. My husband is 173cms, his shoulder is still under shoulder.