I ordered five boxes of this beautiful tile. When the tile arrived one box had multiple broken pieces.  I contacted Wayfair online immediately and uploaded a photo of the damaged tiles. I received a response within five minutes notifying me that a replacement box was shipping that day, and that I did not need to ship the damaged box back. The replacement tile even arrived earlier than originally projected. I am extremely pleased with my experience. 
C. Seabolt,  GA