Customer service was fantastic. My package was stolen and they replaced it super fast! Got my replacement in within a week. It would be easiest to build this with a power drill but elbow grease worked too with just a screw driver. The wood is VERY soft so be careful, I accidentally striped one of the screws and since the wood was a little warped, one corner lifts up. I'm hoping with heavy items it was press it down. Overall instructions were easy. My only complaint is the markings were the handles should be was very inaccurate and hard to see. I ended up having to draw with pencil on to get the handled centered and wiped off the markings after. Oh, be mindful about the wheels, 2 have locks and 2 do not so you can decided which side you want the locks to be on.