I've already replied once to this email but now I can tell you that when the package of the 24"shelves fell apart, the hardware went missing. Therefore, I need one package of hardware for the shelves. I had also ordered 3 sets of the 35"shelves and only one arrived. The order was placed over the phone so there could have been some miscommunication. I think I now only want one more set of the 35" shelves and hardware. Let me know how I should go about ordering it, through you or normal channels. Other than the taping of the packages, the closets were packed well and I like the color and quality.