The price is certainly right on this item, and it brews a good pot of coffee. Two criticisms. First, a couple of times the feature has not worked where you can grab a cup of coffee mid brew, and it is poured hot coffee all over my hand. Secondly, the plastic lid broke almost on the day it arrived. I have searched for hours online, with no replacement found, using the actual serial number, image search, etc. Could you please send me a replacement lid?