The sofa was delivered as scheduled. After assembling the sofa I discovered the left side ratcheting hinge would not lock up. This had to come this way from the factory. No matter what I tried the hinge would not lock up,obviously defective. Contacted Wayfair and they suggested I contact the manufacturer to see if they could resolve the problem. Talked to the customer service department. They could save a lot of money by eliminating that department. I doubt if anyone there can spell custom service.Thankfully Wayfair is resolving the problem.