I would have given this vacuum a five star rating except the process of trying to order it from LG was horrible. The problem was that LG would not accept my credit card ( no problems with any other orders. I called order support team on several occasions.When they couldnt resolve the problem they told me they were escalating my call to the executive team and then put me on hold for thirty minutes or more and then transferred me to the wrong departments! Finally, I decided to use paypal and teat worked fine. But the customer support experience left a really bad taste in my mouth.