I needed a chair with a firm seat and lumbar support and this chair delivers! Although it's a little high for me (5'2") it's a keeper. The only "problem" I had putting it together was sliding the wings onto the back - took some time and a lot of patience. The color is more of a beige/gray then a true light gray but it goes well with my couch. The description indicated the seat cushion was removable and, in fact, the instruction booklet indicates the seat cushion should be turned over periodically. The seat cushion is NOT removable - this should be corrected in the description. Overall, I'm pleased with this chair.