I received my insert yesterday and immediately put it in. We are unable to use our fireplace, so needed a realistic insert. This is more beautiful in person. I couldn’t upload  a video, so the pictures will be used. The flames look so real.  
Our box was delivered without damage. After reading other reviews, I was worried about shattered glass or worse. Our insert arrived in one week in perfect condition. We LOVE it! So do our kids and grandkids. Of course we sent videos to them, since we’re all sheltering in place.