We were excited about this fridge but the refrigerator didn't work. The freezer was fine. We had to throw out food again. The process to get someone to help with this was a nightmare. We were without a refrigerator for over a week and the only reason why it was only that long is because we decided to return this and buy another brand. I had multiple friends tell me that it could be months before I got this issue resolved. Which is unacceptable in general and ridiculous for a brand new appliance. I've had a lot of people tell me LG doesn't make good appliances and well getting them fixed is a hassle. So we won't every buy an LG appliance again.