When I first received the umbrella I could not figure out how to make it tilt. Wayfair went over and beyond to get me the directions. Their customer service was exceptional. The umbrella opens easily with the crank handle. Then you continue to turn the crank until it eventually activates the tilt. I am using the umbrella with a free-standing base that is not substantial enough to prevent the umbrella from falling over. It is a lightweight umbrella, so fell over even with a slight breeze. Would be better suited for a table or a much heavier base. Would also love if the tie to close it was sewn on to the umbrella so it is not lost.