Recently just purchased this fire and I am thrilled with it! Not the type of person to ever buy much online as I need to always see the product before I pay for it, so buying this was a big deal for me but I am so glad I did. From Start to finish I just had a great shopping experience, I was kept up-to-date with my order and tracking and was given estimated time for arrival which was bang on. The fire is going to be a great focal point in my sitting room and we all love the colour options. Only thing I could fault is it is slightly loud hum when fan is on bit once tele is on you can't hear it. Over the moon with my purchase and shopping experience and will definitely be purchasing again from this site for other pieces for my home.