We were extremely pleased with how the gazebo was shipped and delivered.  The delivery guys even brought it to our backyard.  The packaging was done so well, nothing was damaged and they even gave us extra screws and bolts, which were needed as we lost a few through the slates of our deck boards.  I would have given 5 stars but the directions, although were mostly great, there are no words so you have to look at the pictures only.  We had to uninstall something because we had installed it back wards, but it was about 5 steps later.  It is very sturdy and looks just like the pictures.  It did take us a few days to put together, due to weather and our schedules, so all in all it was probably about 6 hours.  I would recommend this product.