I love the fact that it’s firm and comfortable at the same time. The only dislike that I have not all back pillows that you’re leaning on having Velcro to stick so they tend to move. Also The Chase tends to slide out. Besides these I really like the look and the feel of this couch I have gotten so many compliments . Being that I had so many issues when I first purchased this couch I was very hesitant to even go along with the order because this was the first time that I’ve ever ordered furniture online. Wayfair made sure that I was a very happy customer at the end And went above and beyond to make sure that I get everything that I wanted and get all my of my questions answered I can truly say that I am happy.