Delivery was awesome, scheduled a time that suited me. Arrived about 3 weeks after order placed on phone-tip always call they will look to see if a coupon plus the agent said he was going to contact the shipper to get them to ship ASAP. 
A friend came to help-thankfully! Taking items out of the 4 boxes  brining out to recycling took a hour. The wood turned legs were each scratched and dinged up but not horribly. There was torn fabric near staples but in between two pieces that won’t be seen. Then another hour to line up just right for the “triangle” metal guide into the “u” shape metal  guide. Instructions are a joke. Back is very firm, but I love my toss pillows.
I searched many high end furniture stores and one like this was 8k plus a 12-20 week wait, this one was a no brainer.