This came damaged. Hired my contractor for the week to assemble. When I called for the replacement parts, I was told it would be processed today and shipped Fed-X tomorrow for 2 day delivery.  This was on Tuesday.  Thursday no shipment so I called.  Now it's Friday.  Meanwhile, my contractor is sitting around waiting.  Poor Service!  This should have been handled and expedited quickly since it is the companies responsibility to send me the product without damages