I love these rugs.  Very good quality and the thickness is exactly as I wanted for a kitchen rug.  HOWEVER,  they were packaged and shipped from manufacturer folded.  This practice caused hard to remove creases both horizontally as well as vertically. Hence, I dinged the rating one star. I recommend the manufacturer to start rolling their rugs for shipment which has been suggested by other customer reviews. I'm going to live with these rugs and not return them as I have looked for kitchen rugs for a while now.  I really love the rugs just hate the dang creases.  I tried putting them in the dryer to help release the creases but it didn't help.  Any suggestions that worked for other customers is welcome.