I received very good response when I called Wayfair with a problem with the product (an inflatable Nativity) I had purchased.  However, to get such good service I had to call on the Spanish-speaking line, even thought English is my native language.  I love the little nativity and have received many positive comments about it from neighbors.  Also, I have previously had a very similar nativity but I have it away when we moved a year ago.