I bought two of the Sapphire Rust sofas and they are gorgeous - just as nice as I hoped. The seats are firm but not too firm to be very comfortable. The back cushions are loose but the stuffing is also firm so they stay looking nice and neat but still are plush and inviting. The housing for one screw was installed crooked so the screw wouldn't go in, but still had three more to anchor it which seems to work just fine. The fabric is nicer than many velvets but seems more of a velveteen with a shorter pile than velvet which may be better for a couch so the pile doesn't appear crushed. I really love them.