The chair arrived in good condition. The two issues I have with it is the color and the buttons on the seating part. It is a shiny gray almost tinted green. It did not match my charcoal colored sofa in my living room. I moved the chair to another part of my apartment. Secondly, one of the buttons came lose the first day I had the chair. I did not want to go through the hassle of the warranty so I will most likely glue it back on. Other than that the chair is very stylish and comfy for a short person.