My first silk came in with a damaged box that looked like it was re- taped and banged around on slow boat from China. (Oh, Probably was) Opened it up and pot holding tree was cracked and plant wouldn’t stand straight just leaned over. Called Wayfair and told them the situation and they had no issue and expedited a replacement and let me donate the original. Just got replacement finally (back ordered since it’s so popular). It came in a much better box, (heavier cardboard and marked fragile) inside pot was insulated with styrofoam and in perfect condition this time. My new plant is perfect. It is a very good real life looking fiddle leaf. You must “work” the leaves a bit if you know what a real one looks like and you will fool everyone. I am very happy with quality and customer service. Shame on manufacturer for shipping item in sub-par shipping box. Now it’s worth the price I paid.