The cushions are OK, but Wayfair customer service is terrible. We ordered 4 cushions in May. Near the end of June they sent us 2 cushions, marked the order complete, and charged us for all 4 cushions. When I called, I was told that the two missing cushions would be sent NLT 7/3. I called this AM (7/8) to check on the 2 missing cushions. I was told that they hadn't been ordered yet. Best case I could expect them late August. I asked for a refund, and cancelled our plan to order 2 recliners from Wayfair. I will never do business with them again.