I was really excited to receive my product but was quickly disappointed.  First - my product shipped in three boxes.  One arrived on a Thursday and the box was damaged and it looked like it had been opened and tapped back together.   The Second two arrived the next day Friday,  boxes were in good condition.  Over the weekend, we put together the couch and we are missing a part!  Not only did we have to wait to built our couch for the rest of the boxes to arrive now we have to wait once again for the missing part.  Very disappointing, but the couch itself is exactly as the description on the web site, we should be happy with the product once it's built.