Couch is comfy and soft. Wish there was a better way to schedule assembly with Wayfair to coordinate with the delivery of the couch. Assembly wasn’t hard as it’s mostly attaching the feet. However, each section is boxed separately with its own hardware and none of the boxes had the correct amount of screws and some had the wrong length screws included. I was able to use screws I had at home. Some of the feet were warped making it hard to attach, but not a deal breaker since I plan on attaching different feet to the couch at some point so that it sits higher. The 18inch seat height is with the thick cushion included, but I guess I assumed it was before the cushion was attached. When sitting upright, this makes is slightly uncomfortable since your legs don’t sit flat.