Love this chair it's so comfortable and was so easy to assemble. The picture is exactly as described. I had some scratches on the arms of the chair but one call to customer service and it was rectified. Roseanna in customer service was so professional and polite. She made sure I was completley satisfied and I can tell she love her job. It was refreshing to get that level of customer service on the first call. Wayfair dose an excellent job training their customer service reps.