Was wary to buy a bed online but so glad I did! First the packaging was impressive with it coming in a well made bag that I can use for storage. The bed I ordered was a firm and is great! I like to sleep ON a bed and not IN the bed so this met my needs. The bed has  a nice cover and if you order the warranty from Square Trade they ship you a mattress pad along with the warranty.  I have had the bed now for two weeks and have no reason to think I will have any problems in the years to come with it. I would recommend this bed to anyone to try.