It has promise of being a nice chair but the back is hopelessly crooked.  I tried several things to straighten it but it’s crooked on the covered part of the back so I can’t fix it without destroying the vinyl.  I wanted an inexpensive chair and that’s exactly what I got.  I’m keeping it because it’s comfortable, rolls nice, and otherwise works well, plus it’s cost prohibitive to return.  I’m wondering if the company would send me a new straight back.