Wow. All I can say is WOW!!! I was hesitant about trying out a chair I couldn't physically sit in. I had purchased, and returned, five other chairs from different companies. I just couldn't find the right lumbar support and comfort level for sitting at a desk 8 hours a day. I'm a petite woman, past the 50-yr mark. The reviews convinced me to give it a go. This chair is awesome! It took me 40 minutes to put together by myself. I was so impressed with delivery, packaging and that great Allen wrench they include. And who doesn't love the in-line wheels! I only had one minor glitch with the headrest and customer service stepped right up and remedied the situation. I ordered the dark burgundy and it is absolutely gorgeous. Five stars with no hesitation!!! :blush: