It is a lovely chair, elegant and comfortable.  It's a bit firm but it has eliminated most of my pain in neck/back while doing desk work.  I add in a memory foam pillow from Wayfair - Natural Pedic - Lumbar support pillow.  Not hard to put together, but helpful to have a 2nd hand.  Update-seemed to come up on the seam and is now uncomfortable.  Wayfair customer service is awesome.