i didnt have high expectations for two reasons it was my fist time ordering from wayfair therfore i wasnt sure about the quality and 2nd i was unable to test it out in person and ahd to go based of reviews and im so glad I decided to purchase this couch! it has soft pillows however the bottom you sit on is not too soft and not too firm its very comfortable. Assembly took less thank five minutes by myself and the couch is also fairly light. for the price this is a great find! I highly recommend!