Great no hassle customer service, delivery was quick and on the date quoted. We bought these to replace our kitchen dining chairs. Chairs are comfortable, look exactly as pictured and were relatively easy to put together. Tools came with chairs, which was a great bonus. My only niggle is the material is softer than I thought and I've already noticed a small hairline crack on the seat of one of the chairs. Not really sure if it arrived like that or we caused it. We've had the chairs since 9 June. However, just something to be aware of, if you are looking for a more hard waring chair.