The first ottoman I ordered arrived with a small blemish in the fabric. My concern was answered and addressed quickly. I was offered a refund or a new ottoman.  I chose a new ottoman and it was suggested to me to donate or dispose of the slightly blemished one. The new ottoman was promptly shipped out, at no cost to me, and arrived blemish free in less than 14 days! Great customer service!!  The  ottoman is sturdy, a great size and the colour is true to the picture.  I love it!!