We ordered this bed in dark brown and got it delivered in caramel. The caramel is a nice color but not what we wanted. Customer service was super sweet about it and offered to send us a new one in the correct color which was great. Got the new one today and it was caramel again. I don’t know if they just have an excess of caramel color or they really don’t want us to have the dark brown. Now keep in mind the process between purchasing, drop off, reordering, received new one has taken over a month to get. I am more than disappointed in this. We may just end up keeping the caramel rather than go through the hassle of returning it since we had already assembled it even though it didn’t look right. Other than the color switching the bed assembly was very easy.