The bed looks great and customer service was very helpful. My biggest complaint, however, is with one piece of the design that's very annoying. From the pictures, you can see that the support legs in the middle of the bed sit off the ground a good 1/2 to 3/4 of an inch. As a consequence, I can hear the support legs hit the ground every time I get into my bed and sometimes when I'm adjusting in the night. I thought this was a mistake at first and called the customer support line to get replacement support legs. However The Replacements were the same size and I was told that this was part of the design. When other hiccup with assembly was that there were no drill holes in the headboard rail or the headboard for these clasps that are supposed to keep the two together. When I called about this issue they funded the resolution of the issue. Again, customer service was very good. I do think the design of the bed itself Incorporated some poor decisions unfortunately.