The bed itself is great. We had our first guest who said the mattress was comfortable and I love that it simply folds up into the stylish cabinet. This is a heavy piece of furniture, so you will need added arms and muscles to help move it to the room and some assembly, though most I could do by myself. If I had to rate the shipping, I would give it one star. I ordered this in July, got the wrong order in September and finally got the correct order in October. Customer service was very friendly but heads up you may have to wait a while for the order to arrive.