We received these chairs in a very timely manner and as expected. They weren’t damaged when we received them. As we began placing the bases onto the stool seat the holes did not line up properly to connect them. I called wayfair to see what our options were, if we should return them and receive a refund or get a partial refund and fix them ourselves. Wayfair has been so easy to work with and beyond accommodating. If we were to return them they would have sent UPS to our door to pick them up. We decided to keep them and fix them ourselves. We received our discount on the damaged hit fixable chairs and are extremely happy with wayfair and the product. 
The chair itself is fashionable, unique and comfy. I love the foot rest rung. The seat sometimes can feel a little slanted so you feel like you’ll slide out of it but the design is great.