I was so excited to receive my bed from reading the reviews I knew I’ll be satisfied as I unboxed the pieces it was everything I wanted until one of the main headboard panels was completely damaged I was like okay this is disappointing let me just call and see can it be replaced I received a response that I can either choose a 5 refund which is nothing or return the whole bed back and receive a full refund why not replace the one damaged piece if I’m paying my hard earned money on an item I want to be satisfied with the purchase now what was suppose to be a happy purchase I’m just disappointed I just knew I wasn’t going to have that issue but it happened.