This bed is beautiful and I do like it in my room. However, when we went to put it together, the piece that attaches the headboard to the rest of the bed was not the right size. We immediately called and contacted customer service, who assured us that a new piece would be ordered the next day and to us shortly. Then 2 days later, we got a call from the actual parts department saying they would ship the piece as soon as possible. It finally showed up 2 weeks later. I feel like this was handled very poorly- we had to figured out how to make due for those two weeks until the replacement part had come and it was really annoying. Other than that whole ordeal, the bed itself is great and looks very nice. It took a few hours to put together (it would have been a little less if the correct parts had all been in the packaging that came)