I am presently setting up this bed frame and although I like what I see so far, I was not sent all the correct pieces. I now have my bedroom pulled apart. I went to the customer service area and was lead to fill out an on-line form and all I got was that the manufacturer will send you a sollution in 1-2 days. I know what I need and feel that the part should be sent to me over night. This is not a good way to handle issues.