We ordered two chairs and both arrived very quickly.  One of the chairs had a crack in the wood on the back portion of the chair.  I used Wayfair's website to report the defect - it was easy to use and they responded very quickly.  Wayfair resolved the issue by sending a replacement chair within 24 hours.  They sent me updates regarding the resolution so I didn't have to worry if it was being handled or not - great customer service!  Once the replacement chair arrived, we put them together in about 10 minutes/chair.  The chairs themselves are perfect for our front covered entry way - comfortable for both myself and my husband, even with our height difference (I'm 5'5" and he's 6'2").  I highly recommend these Adirondack chairs.