I LOVE this chair!  It's the perfect size and color for my home.  I have 2 of them in my living room.  I bought one and loved it so ordered another.  Before the second one came, the first one broke.  I called and had it replaced right away.(such great customer support)  While I was waiting for the new one to arrive I was having an event at my home, so I took the broken one apart and screwed together the part of the frame where the staples we not holding!  Fixed it!  A couple of weeks later the second one broke in exactly the same place.  Figured I knew how to fix it at this point so I did.  The replacement for the first one arrived, so I unboxed and put in the garage until my son could help me move it in.  It arrived with the same problem. The reason I ordered this chair was because of the good reviews that it received.  I'm worried there may be a bad batch being delivered currently, or they have changed manufacturing process.