The product is great.  Whoever packaged the product is great.  Whoever Wayfair uses for shipping sucks - when I get a package that looks as if it were torn open, crudely taped shut, and mistreated again, I don't get warm and fuzzies about it.  What keeps the review from plummeting is that what was left of the inner packaging kept the product almost undamaged.

Now, as for the product itself - easy to install, looks nice, and quite sturdy.  I like the convenience of the USB charging port (I'll use the LED lights elsewhere).  The only downsides are that you're better off with a screwdriver with a hex bit and screw on the USB charger before putting the top bar of the headboard on.  I'm actually happy with the product.