my best experience was the service person. I got lost on the website and couldn't find my saved item but I had emailed a copy to my partner to have a look and from that the service rep took the "sku" numbers and found my order. I didn't really love the suggested stands and found another, that too we ordered from the sku but the best part was that he made sure that the umbrella and stand would work together (all of the stands are not interchangeable); his term ,"you're good to go" made the shopping experience a good one. oh, by the way, the price was the best value I found in my on-line searches..The crank is sleek, hardly noticeable.