Chair arrived in perfect condition.  The legs were very easy to attach.  The pale grey color is very chic and the fabric is soft.  As a chair the feel is firm, but not objectionable.  Will add a second pillow and we have a foam topper for it.  Have yet to try it as a bed, but the set up is very quick (thus 4 stars so far).  This chair replaces a futon that was too big for the space, and very heavy and difficult to set up for a guest...this is a perfect replacement.