I LOVE my wall clock.     When the first one arrived the glass front was cracked so I contacted Wayfair and they said they would send a replacement right away.     The second clock arrived 20 days later in perfect condition.      But, here is what really amazed me……the woman on the other end of the line was very professional and when I asked if I should send a photo of the broken clock she said that was not necessary.     She apologized for my inconvenience and that a new clock was on the way.     This is the second product I have ordered from Wayfair and I have found the ordering process easy to carry out and I am able to track my order anytime by going on my site to see how many days to arrival to my door.      I have just ordered an area rug …..it has arrived….but I haven't had the time to unwrap it as I am dealing with a flood of my garden……but I promise to rate the carpet when I get the time for the unveiling !    Mary of Dundas