There were issues with the screw alignments on the bed and I had to contact customer service to get replacement parts. All 4 times I had to call they were all understanding, courteous and professional. My issue is with the manufacturer; after waiting nearly 2 weeks I was finally informed that the replacement parts were out of stock. I couldn’t wait another to weeks without a bed for my kids so I opted for a refund and just went into a local furniture store to purchase beds for my children. I was super disappointed because this was exactly what I wanted for them but oh well. The structure seemed sound and sturdy but I never got it completely assembled to speak to truly how sturdy it is.