This was my first order from Wayfair but it will definitely not be my last. I ordered 3 sets of these dishes. They arrived within 2 days. One of the dinner plates had a pretty good sized chip missing so I uploaded a pic and emailed customer service. Within a couple of hours, I had a response stating a replacement set was on its way. The dishes are good heavy duty dishes and the customer service is excellent. I am looking forward to placing my next order with Wayfair.com!