When I received the product I was happy. I used this playpen many years ago for my indoor cats.But after opening the package I became very sad.During shipping something happened. The locks on the door were bent, the sides would not stay straight.Everything was worped. I didn't send it back because I needed the item ASAP.  And I didn't want to pay for the shipping. I unbent all pieces and tied the sides together.Next time I wont be in such a need. If its damaged it goesback!