This steam mop changed the game for me. I absolutely love using it - takes no time and my floors are so much cleaner than using my old mop. Unfortunately, my steam mop stopped heating up. I contacted customer service and received really fast support with some recommendations to troubleshoot the issue. After following the recommendations, the mop still did not heat up, but True & Tidy offered to send a replacement. Very grateful for that because I can't go back to regular mopping ever!