I could not figure out how to edit my previous review... but I wanted to say thank you to Alai Drysdale for the amazing customer support. For personal reasons, I have not been able to call, but even over email, the experience has been really good. This entire process has been a hassle with the unit being so terribly loud, and while I don't love the thought of having to pack the old unit to get a new one, but the fact that I will get a new one is good enough. Although the replacement will come without a warranty, I'm a little worried about that, actually based on some of these reviews a lot worried. I just don't have it in me to argue anymore... I'll take the unit and hope for the best. I don't know that there would have been anything more Alai could have done regarding that... which is why I still say thank you.