I was initially excited and very pleased with the quality of ice produced. I have rated the nugget icemaker I purchased in 2022 4-stars as a year has yet to pass and I am having to get a replacement. For three months loud noises started coming from the machine and it stopped making ice. I contacted newair and they agreed to replace the machine and I hope that the next one lasts past one year. One star would be in regards to my disappointment but the additional three are for the good customer service in replacing the machine with zero hassle.