While the organizer was okay, Wayfair was awful during this whole process! When it arrived, the hanging hooks/washers were missing. I called Wayfair and was told to call the manufacturer for the missing parts. They ended up sending me the wrong parts. I called Wayfair again! This time I was told they’d send me the parts. I was given THREE separate arrival dates! They never arrived! I asked three separate customer service folks for the tracking number.., not one emailed it to me like they said they would, and I wasn’t provided the information over the phone! After ANOTHER call to Wayfair, they decided to order another unit for me, which I just received!! This was beyond ridiculous!