i put the filter in and that fit fine.
i went to reset the filter light - hold reset button 3 sec. 
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."

that does not seem right. i have to pull the refrigerator out and unplug.? really

after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting  the lock button and then hitting reset. guess what that worked. remember to hit lock again.

the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.