My grandson loves this. He is 3 and we got it for him for his birthday. One of the tent poles were broken and instead of returning the entire thing for a replacement, we got to keep the tent and the company just sent an extra pole to replace the broken one.  That was so much more easier than having to mess around with sending it all back and waiting for them to receive it and ship out an new one. Bravo to this company....  I will order from them again and I highly recommend this product for any child who loves playing in tents