First order from Wayfair was a success! I was nervous about the purchase due to not being able to evaluate quality ahead of time but we are happy with the sectional we purchased for the price point. The delivery was smooth - arrived on time with good communication ahead on what to expect. Customer service from the manufacturer is a bit rough though. They continue to assume the issue is with the user (me) as opposed to understanding that the dimensions of one part is clearly off and preventing proper assembly.