Disclosure: I was gifted the Upholstered Headboard in exchange for this review, but all opinions are mine alone. This is a beautiful upholstered headboard in the Light Gray color. There was a delay in shipping and customer service offered to cancel and refund my order ASAP, however, I was willing to wait for the headboard since it is for my guest room. When the headboard was back in stock, it was immediately shipped and arrived before the estimated ship date. The headboard was well packaged and the linen arrived intact with NO rips or tears. The headboard's legs are packaged behind the headboard and putting it together is simple. The only issue is that a few of the threads were not snipped. See attached photo. However, that issue is easy to remedy with a pair of scissors. I got the headboard set up, and it looks great!