I absolutely love this couch and ottoman, I’ve had it for about a week now and have had so many compliments already it’s stunning as pictured , the only thing I would say is it is a tad darker grey then it looks online so take this into consideration. I also got a the 3 year protection plan delivery was delayed slightly due to covid but honestly no complaints , it is comfortable and it is more a memory foam feel so not bouncy more soft to touch but still firm rather then a springy Bounce it’s not a couch that you will just sink into but I still find it very comfortable. Was easy enough to put together and also not too heavy perfect for someone with narrow door ways or stairs to bring in because you can break it in pieces. I would highly recommend !