I bought this headboard for my granddaughter.  Not all the parts were in the box.  My granddaughter e-mailed you twice explaining what was missing,  You sent her the wrong parts twice.  The problem was finally resolved
and you sent her a whole new headboard.  I'm happy with the outcome, but feel it took a long time to resolve,
She loves her headboard and I'm planning on buying another one when you get them back in stock.