The “white glove delivery service” assembled my couch wrong. After tipping them over 50 dollars, as a thank you and sending them on their way we realized they put the recliner in the wrong spot. My husband had to unhook and move all the pieces to fix it. Wayfair offered to send people back the following week. That was not helpful. So, they offered a 10 coupon. Also… not helpful. This is not what we expected from Wayfair customer service. Beware if something goes wrong because they refuse to compensate you accordingly. The couch is very nice, but large and heavy. It was a beast for him to reassemble.