Item arrived on time and packaged perfectly! Wow this mattress is the perfect balance of soft and firm. I am overjoyed with how much better my back feels since sleeping on this mattress. Let the mattress sit to fully form and reach its full potential. I love the grey material and its just the right amount of soft and plush without you sinking into it. A firm mattress is def better for anyone who has back problems I would highly recommend this to anyone currently experiencing difficulty sleeping or waking up in more pain due to an overly soft mattress this will change your life .