I just received and put together, so i haven't "used" them, but so far very happy.  Some people have complained about putting them together.  They have Ikea type instructions, meaning just images.  I would rather save money and have to spend some time on assembly, so my advice is to start off with some patience.  I assembled by myself, but would help when attaching to have a second person, especially on the love seat, but not necessary.  Also, i suggest putting all the bolts in and just hand tighten.  Then go back and tighten with the included tools.  I made that mistake on the first chair when i forgot one bolt.  The cushions are great. Entire set seems very study and well made.  Yes, i had a couple of scratches, but it's outdoor furniture and not enough to replace.  Delivery was very fast.