The first sofa arrived damaged. When I sent in pictures – twice– to show the damage in detail,￼ the response was to use gorilla glue to fix the hole in the lattice work. That was impossible. Having to deal directly with the manufacture, I was also notified there were no more sofas, so a replacement was impossible. Would I accept a 35 discount and try the gorilla glue fix No, that would not work so we asked for a full refund. Guess what They found some more sofas and sent us a new one. it was a small job to assemble and looks decent on our lanai. Not the most comfortable. However, for 400 it will work for a while.