Absolutely pleased with this sofa.  I also purchased the loveseat.  Both items arrived boxed.  There was damage to the box but the sofa itself was perfectly protected wrapped in double layers of bubble wrap and another material.  Assembly was a snap.  It took my daughter and I no more than 20 minutes to assemble.  The cushions are firm and do not leave any weird wrinkling when you get up from sitting.  The back cushions are velcrod in place which I love. No fussing over keeping the cushions from sagging.  The color is beautifully neutral and can be jazzed up with fun colors and a throw blanket.  So happy - I recommend!