This is an amazing item for the price. I had bought a name brand version for a family member and I wasn't sure if this one would have the same quality. Well it is actually more comfortable. I was pleased with the customer service and email updates along the way. I would say that when ordering a large item like this around the holidays you must exercise patience. After 3 weeks it arrived and im perfectly satisfied and just love the mattress. I will definitely use wayfair for future home improvement items again. Thanks to Wayfair for helping me sleep a little better with a quality new mattress