This chair is not for short people, I’m 5’1. The heat is good for the back, but  since I’m short it also heats my head , which I don’t like.  The massage, doesn’t feel good at all. This chair just isn’t for me. I’d send them back , but I don’t want the hassle of doing it.  This is the first time I’ve ever ordered furniture online and I will never do that again. The only reason I did is because I'm disabled.