This is very reasonably priced, and so I lowered my expectations a bit.  When the stoneware arrived, I was pleasantly surprised the many of the pieces looked excellent.  Some, however, had imperfections that showed they were handmade, and some of those imperfections were pretty noticeable.  I took photos and sent them in, and promptly got replacement pieces.  The company response was great.  Now I have a full set that all looks good.