as mentioned in many other reviews, our initial set arrived broken. (2 of the legs of the main table had cracks in them and 1 of those 2 broke.) However, Wayfair customer service was excellent and sent us a second set immediately. You get what you pay for in terms of quality (cheap materials, lightweight, etc.) Im not sure if the protection plan is what made customer service so great, but I do feel great that if anything else goes wrong, (a) I have some extra pieces on hand now and (b) if thats not enough, Wayfair will take care of things. Overall, very satisfied with my buying experience and the product! It gave me the look I and for a very reasonable price.