My main problem with this bed is that there were no directions in the box.  There are a ton of screws, washers and lock washers.  Without having directions it was hit or miss trying to determine which screws received washers/lock washers and which did not.  I called customer service and they said they would email the company and the company would email me the directions.  I have not received them yet.  Once I figured out which screws got which washers and lock washers the the bed went together pretty easily.  Having said that though, my daughter (who is pretty small) said it felt "rickety."