The item itself is 5 star. Better than we could have hoped for. The option of having it installed by their installers, well all I can say is Buyer Beware. They canceled and rescheduled the install on us 5 times in about a month period. Their reasoning is that their installers were busy. The way it works is they put the job out and wait for someone to commit to it. The issue is that they do not have installers everywhere and if no contractors takes the job by the day before, than They  cancel and reschedule. My argument is if you do not have the people to do the work, do not offer installation as an option. Save everyone the game. On a positive note they did agree to refund our install fee and I found someone local and it is up now. Moral of the story arrange the install yourself. Do not pay them the install fee unless they can guarantee you that it will actually be installed.