So disappointed. I got this for my husband last Christmas. He loves rice! We have the Zojirushi mugs and love them so we thought this rice cooker was a no brainer. I don't know if ours is defective or what, but it spews sticky, starchy water out of the hole in the lid and all over our counter! I read on their website to make sure and wash the rice beforehand, and we have washed rice, soaked rice, rinsed and rinsed again. It doesn't matter. The cooker still spews everywhere! Also, the instructions say to let it sit on Keep Warm for 15 minutes once it finishes cooking, but when we did this, the rice turned out very dry. So now we put paper towels down when we cook it and unplug it as soon as it is done.