I’ve had this fridge for about 6 months. A month ago, I did have to reach out to support for an error code “FF E”. I set up an appointment for a few days out, but thankfully, the LG tech contacted me about 20 minutes later and said he happened to have the part needed and could be there in 30 minutes. Thank goodness he did, because I think everything in my fridge and freezer would have spoiled if we had to wait for the part to be ordered. Overall, we are very happy with the fridge! The ice spheres are a cool addition, not really used often but nice to have.