Bought this Dreamhouse as a Christmas gift. It was missing a structural piece. I contacted customer service two days ago and was asked to provide information for the missing piece. I did. I have heard NOTHING from customer service since. My daughter's $200 Barbie house remains in pieces and is worthless all over a SINGLE missing piece that could be rectified in mear minutes. Even with the holidays I have never experienced such horrendous customer service. I will not be purchasing anything from Matell again. This is ridiculous.