Last minute addition to a Christmas list. Thankfully they had expedited shipping with FedEx. I can't fault them for shipping in the product box which doesn't hide the contents but my boyfriend spotted the box 3 days before Christmas. I'm actually glad he did because I didn't know the smoker had to be assembled & seasoned. He was excited for both. Assembly took maybe an hour or so out in the garage....no tools went flying and I didn't hear any cursing so I'm gonna say it went well. The initial seasoning went well and I appreciated the box of chips it came with. Christmas Day we did 2 chickens...turned out amazing. The racks all fit in the dishwasher for easy cleanup. The smoker comes on wheels so easy to roll back inside the garage. Also came with a cover. We live in snowy conditions so now we can smoke during the winter without freezing to death. Bluetooth actually worked (because technology is never our friend) and the temperatures were accurate. Great product!