I ordered an "open box" item and it arrived a complete mess. Tiny pieces of Styrofoam and all of the hardware was just dumped in the box - not contained in a bag or any other container. When I finally got everything out, I was missing 25 pieces of hardware. Wayfair did give me a credit, but I still had to go to the hardware store and buy replacements. The item is great, but giving 3 stars for the headache in assembly and missing parts.