The ONLY reason I won't give a 5-Star rating is because people need to have realistic expectations.  It's a $650ish sectional folks, so be real.  With years of furniture industry experience I'll offer my opinion.  1. You want an all foam sofa to be Very Firm when new.  In fact, most of the $650 is in the high-density foam.  A good thing   2. Fabric is basic (see #1) but nicely upholstered at this price point.  3. Two people needed to handle and slide parts in place.  The hardware they have used is Very Sturdy for this price point.   (I've seen way cheaper brackets.)    4. Delivery was ahead of schedule and the local crew I had were great! (folks, this varies with carries and independents.  Sometimes freight-sized objects get crushed, dropped, shift in transit, etc etc.   Don't blame Wayfair.)  Now, since mine was great, I didn't have to really deal with customer service at Wayfair regarding damage or returns.  I hope I never have too.  5-Stars if you're realistic.  5-Stars.