Came well packed but with 6 of the plastic gems off and scattered around the box. They are apparently hot glued on and when I checked every one, another half a dozen were loose. Thought I got all the loose ones glued back on but went to finally hang it and 3 more fell off. Its beautiful and I love the way it looks, but its very frustrating. Now I am trying decide whether to remove all gems and secure with craft glue since those I reattached dont budge now. It seems like each one put on with hot glue will eventually fall off.