I bought this mirror for a full bathroom remodel I am doing soon. The 1st one came completely shattered but Joss & Main submitted an order for a replacement that same day after my submitting a quick pic via an email. By the way-I called on a Sunday and someone answered after just a few rings and I mean a real person who happened to be the nicest girl I ever met in this scenario! Kudos J&M-you really got this whole thing down; you should just sell everything. The mirror is beautiful and I cannot wait to see how it all comes together.