I love everything about wayfair! From their customer service to the assembly each component played an important role and every step of the process was very pleasant. This chaise lounge is exactly what I wanted, needed, and envisioned. I appreciate the customer reviews because that is what encouraged me to include expert assembly. Reading about the experience on assembling it yourself immediately told me I did not want to even make the attempt and the images helped as well. I had to call customer service for assistance on purchasing this couch because the expert assembly was not an option but they were very helpful in including that and processing everything for me. They gave me specific details to how many shipments, when, and what time. The handyman services were excellent as well very punctual, professional and my couch looks perfect! Very pleased and will be looking to add to this collection very soon!