couch is soft and beautiful but the assembly instructions were vague/difficult to interpret and some parts were manufactured incorrectly. The Velcro on the storage part was not properly aligned with the pull strap, velcroing the cushion to the storage portion was extremely difficult, and a back piece of the sofa had the Velcro portion on the wrong side. Overall, definitely need more oversight when manufacturing the parts for this couch. Apart from that, we felt the couch was pretty firm and not very deep. It’s nice for a small space.