Very happy with the microwave so far. It is big enough to do what we want and small enough not to take up the entire countertop. It runs quieter than our old one, however the end buzzer and button sounds are pretty loud. The star rating is for the product itself. Delivery condition was a bit of a concern.  When it arrived the box had a giant hole in the side and it looked like it had been dropped from a decent height or repeatedly. Since it is shipped in only a single box the microwave itself was exposed as the internal plastic had also been ripped. At some point however someone had covered the hole with tape which prevented the microwave from being scratched and it appears, at least a week in, to run fine.