When we got the bed set one of the pieces came with a crack in it. It was simple to submit the problem on wayfair's website. They sent a new piece right away and the issue was resolved in a timely fashion. The bed looks great put together. The drawers don't slide particularly well, but are perfectly functional. My only real complaint is that their are a few spots where the gray paint is a little chipped which is to be expected from wear and tear but not when receiving a new product. The bottom bed is very easy to move in and out. Overall, happy with the product and it looks great in the room.