Seeing as my last mattress was a Tempur-Pedic that I enjoyed for well over 10 years, I felt confident in buying from Tempur-Pedic again. Unfortunately, this new mattress does not provide the same level of comfort as my original. My back was very sore in the morning. Giving it the benefit of doubt, I figured I would at least continue using the mattress in hopes that it would get broken in, and if not, take advantage of Tempur-Pedic's 90-Night Trial. The mattress is still uncomfortable, and for reasons I cannot provide based on the rules for commenting on this site, the customer services experience has been a nightmare. Now, I am stuck with a bed I cannot sleep on, and monthly bill. Very disappointed with both the product and service.