The product is great, it was delivered on time and customer service was excellent (because I accidently used my old address). The only problem was the mattress has a big crease through the middle, going down on the long side. My guess is from being stored in the box for so long? (It is rolled). I got it out by wetting the foam mattress and drying it, but it was just time added. Overall, it is a very good product.