Very disappointed with bench and follow-up.  Bench parts received didn't fit together, but the response was ok with notice that parts were shipped.  However there were 5 days between the notice that they had shipped parts and actual pick-up by the carrier. Bottom line, it took 9 days to get new parts only to find that they didn't fit either.  Using wooden bench parts from both shipments I was able to assemble the bench.  Wayfair might want to consider a discussion.  The bench looks nice, but the service left us less than impressed.