Here's the thing...the frame itself is great. It's exactly what is pictured, came with all the parts and I love how it looks in my room. The product is quality. I give this 3/5 stars for two reasons: 1. The directions of how to put the frame together were not only hard to read, but also occasionally complete backwards from the correct fitting. We assembled and reassembled 3-5 times which was incredibly annoying. 2. This frame was supposed to be delivered at my door since it is a King Size Acacia Wood Frame. Instead, the way fair deliverer left it at the leasing office of my apartment. I am 4 ft 11 inches and 123lbs. Exactly how was I supposed to be able to carry this massive piece all the way to the back of the complex from the leasing office? Service gets a 0/5 for that, specifically because the order was completed with the request for this item to be delivered AT my door.