The desk, once set up, it terrific.  I found the directions very easy to follow and used the online videos for anything I had questions about.  Our only issues were the weight of the boxes (90 - 105 lbs) which were difficult for to move around - I can't imagine what it was like for the shipping people!  Sadly one large desk top (we ordered two of these) was broken in half when it arrived.  We call the support number and there were no questions asked about getting a replacement shipped out as soon as possible.  Hopefully it arrives safe and sound!