We bought these chairs in grey, when they arrived, all but one chair had white marks on them. It looked like "stress" markings, although they were like that coming out of the packaging? I called Wayfair.ca and spoke with a really pleasant lady, she felt terrible that they weren't to our satisfaction. She said she would send out new ones and gave me a date of arrival.They arrived within days, not weeks,which I was told, so I was very impressed. The new chairs were great, a little darker grey than the first batch, LOVE the darker. Nice chairs, great service. Thank you Wayfair !