I actually have not received the bed yet, but I'm giving this transaction a 5 star for customer service.  I received my packages fairly quickly.  I noticed right away that I had ordered the wrong size.  I got home from work around 8:45pm and called to inform a representative.  She was extremely helpful and walked me through the steps on how to return the item and where to look for my credit and actually processed my return herself.  The next day they picked up my items and the credit was in my account immediately.  I was able to purchase the correct bed the following day by 4:00pm.  I'll rate the bed once it comes in!  Great company!