The order process was easy and efficient.  The delivery was faster than expected.  The quality of the packaging well-protected the contents.  Assembly instructions could have been slightly clearer, but the final product looks great.  If anything could be improved, I would say that the weaving of the jute baskets should have been finished / coated with something to minimize the loose threads and debris that resulted from assembly.  I do feel that a coating to the jute would strengthen and tighten the material hence making it more durable.