I ordered this fixture in smith steel back in October of 2021. Fast forward to April 20, 2022, when our electrician went to install it in the house we're building on the Oregon coast. The four support rods were missing, as was the center rod that holds the actual lights. Thankfully, Wayfair agreed to replace the entire fixture, and I'm awaiting its arrival. Lesson learned - open the box as soon as you get it to make sure everything is OK. I also ordered the 5-light chandelier at the same time and I did open that box. Everything was OK with the larger one, so I figured all would be OK with the 4-light fixture. I'll do another review once the fixture has been installed. Wayfair is GREAT when you have a problem - no complaints there whatsoever!