I like the bed itself. But it is a very bad shopping experience. UPS lost one package (slates). I called the customer service to replace just slates. After waiting for a week, I found that slates were not shipped. I called again then they ordered the complete set for me. I received three packages now. But I only want one piece. The rest two pieces lays down on my floor. I don't know what to do with these two big pieces.