I love the rug.  It's definitely not top of the line quality, but it is what we expected and a good rug for the price.  Shipping was terrible.  They kept telling me it was on backorder and then they told me it actually wasn't on backorder it was just taking a long time to ship from the manufacturer.  I was told it was shipping directly from the manufacturer warehouse in California, which meant since I'm in California it should have been here rather quickly.  Well, it actually shipped from somewhere back in Georgia.  The run around I was getting and the lengthy shipping time was almost not worth it.  I've had this same problem on a couple other purchases as well.