I have to start by saying that when I received the carpet I noticed in the middle an entire section where the carpet color did not take when it was made. I really did not want to go trough the trouble of returning it, so I messaged customer serivce. They were wonderful!  Said the company would pick the old one up at the door and they ordered me a new one while on chat. As for the carpet, colors are vibrant and it seems extremely durable (I have 3 dogs)  Will shop here first before looking any where else!  Excellent customer service! HIghly Recommend!