Extremely disappointed in this rug. Came folded when shipped and was folded so compact that it has some pretty damaging creases in it. Im very disappointed in the condition in which it was shipped. Called customer service regarding creases, almost all 9x12 rugs are shipped in the same fashion meaning most will come looking damaged. Now because Im waiting to see if creases fall out of the rug Im holding up a remodel project and cant finish until a rug is in place. Ordering from Wayfair is not worth the frustration this area rug has caused. Probably lost a good customer over this damaged product.