I ordered 2 chairs. The process was easy. I had fabric samples sent to me, so I knew the exact color I could expect. I ordered this chair, based on the previous reviews. The chairs arrived pretty quickly and delivery was easy. The chairs are very well made, and pretty heavy, which makes them feel expensive. They look very nice in my living room. The only down side is that the seat is a little bit "long". My husband and I are both short, but with a pillow they are very comfortable.