I have used this product everyday for the last 3 years and have enjoyed it. It makes ice pretty fast and generally keeps up for a small appliance. We recently had a part break and I tried going online, but was having trouble with my internet. My husband then called and talked to a very helpful person on the line. She answered all his questions and I believe we are getting the part to make the ice maker functional again. Thank you for taking time and explaining what we need.