This is an awesome Air Conditioner and it get's the job done even on the hottest of days.  The A/C  unit arrived packed in a heavy duty box with two heavy duty bands.  When I opened the box everything was packed very well and held tight together for shipping.  The A/C unit was in great condition with no damage and not a mark on the unit itself.   I laid out all the parts and everything was accounted for, no missing parts.  I read the easy to follow directions and in no time I had the Air Conditioner up and running.  In just a few minutes of operating my one bedroom apartment was feeling cool as it was 95 degrees that day.  One nice feature  with this Black & Decker unit is that it has a built in condensation system that evaporates the water out thru the exhaust vent hose so you don't have to have a separate water hose vented to the outside.  I am very happy with my A/C unit, thank you Black & Decker...I give you five stars.