I ordered a set of these chairs and  have had them a little over a week. I am happy with them. I ordered the beige color which to me is a tiny bit darker than an off white. The quality seems good and they appear very sturdy. The seat is firm but it's not hard and uncomfortable. I'm not a tiny person and these are a good size. I love the tufting. The fabric seems very durable. I have grandbabies at my house a lot and I want to protect my new chairs especially since the color is light. Overall I am very pleased with my purchase. They got to me much sooner than I expected and were very well protected from damage for shipping. I don't understand why anyone would want to send these beautiful chairs back. I love mine and highly recommend.