I love this coffee maker, as I take care of my father, and looking for a coffee maker that he could not only brew from a bag but also you k-cups.  First off, it’s very easy to use, a bit bulky but that isn’t a downside for me.  Easier to clean then other brands.  Water reservoir is sufficient for not having to refill for multiple uses.  My 9 year old can even make hot chocolate easy enough.  We don’t drink coffee but maybe a couple times a week, but this sure makes it easier.  I haven’t tried all the features as I’m not a big coffee drinker myself, but do like the occasional flavored coffee or hot chocolate.  I haven’t had any problems with it so far.  So for now this is the family’s go to coffee maker, and with the warranty who can go wrong with this product!