we really like that this makes crisp waffels on the outside and moist on the inside. We have used it for our gluten free bread substitute so we use it a lot. We have had it for three years and the pans aren't holding its finish very well so our waffles are sticking to the pans. I want to buy new pans but havn't been able to purchase just the pans. Every site I have gone to says I have to buy the whole thing. I am frusterated because part of the reason we bought this in the first place was so that if one part broke we could buy replacements but it wasn't so.