We ordered two units, one came pretty badly damaged, and we are waiting on replacement pieces. The customer service rep that helped me was great. But I don’t feel that the quality of the shelf units are that great. I wasn’t able to cover most of the screw heads with the little stickers that came with it because the screws couldn’t be tightened down enough to be flush with the shelf. I don’t think I would order these again, or recommend them.