Bought the product back in 2011 and we really liked it. Recently, water began leaking out the bottom of the base, warping and discoloring the wood on the inside of our sink cabinet. A little online research allowed me to learn that this is a common problem. Called customer service, but was informed that I was out of warranty (don't have a receipt and apparently it was manufactured in 2008) - so there was nothing they could do except offer me a discount on a new unit. Even with the discount, it still leaves me with a large out-of-pocket cost, the hassle of installation, and the knowledge that I have basically the same product that I originally started with. Will I have the same problem again in 3 years? I guess I expected more...