Not enough space from rack, can burn you. If you use the temp. 450 for toast as stated in book, the toast on bottom burns. Reduced it to 300 & it's better. Bagels get toasted more in the front top than back half. My old black & Decker, you set the knobs once & just pushed 1  on button not 3 different ones each time. It will take a while to get use to this one.