The first time I ordered this shade it arrived slightly damaged on one side and missing the mounting hardware. I then contacted customer service and they immediately shipped me another without charging me anything. I wasn't pleased about having to wait another 2 weeks for the delivery, but I was happy they made the process as painless as they could. Of course, my happiness faded quickly when the replacement shade arrived. It was bent right in the middle. In the end, I'm left a little poorer and after a month I still don't have blinds in my bedroom. I recommend shopping elsewhere for this kind of item as it appears to be too fragile for Wayfair to ship out.