We're new to espresso machines and wanted something simple that didn't take up too much room. This serves the purpose. It's easy to use and works well for our once in a while latte cravings. The reason I deducted one star is that the milk foam compartment is plastic, and I don't understand why they'd put hot milk in a plastic container? would've been much safer in stainless steel container, I wish it was something we could change.