The man that serviced me was on time. He was very friendly. He got the job done in a timely manner and kept the area clean. I had my baby in my arms and was trying to keep the dog from running out when I opened the door. I accidentally stepped on my dog and my baby started to cry and he jumped right in and helped. He comforted my dog so I could calm the baby down. Before he left, he asked to say goodbye to the dog and gave her a nice rub, which she LOVES attention. I would definitely recommend him and this company.