I wanted to swap the toilet for one that was not dropped or abused. I was contacted by a person from customer service who was going to exchange it but I chose to keep what I had. However, after speaking to my wife, who indicated that the toilet could have hairline cracks, I changed my opinion. I contacted customer service a second time, leaving a message before the thirty days were up, and a person by the name of Harold got in contact with me saying that it was too close to the thirty day deadline for me to get a replacement or refund. I would like to be contacted by management. Thank you