I have never been so dismayed with customer service.  I called several times and each time I was told something different.  Come to find out that the swing set was lost and had to be refound.  Delivery was also changed 3 times.  This lack of communication cost me several weeks and upset grandchildren who did not have their present for their birthday. Although I received a credit for 100 dollars, I do not feel that there was any caring attitude.  I was just another voice on the phone.  Not sure this is a good way to do business.