I have always wanted a counter top ice machine. I live in an apartment with no ice maker in my refrigerator. This machine does NOT disappoint! Makes ice very quickly and the ice is hard and great for drinks not like the smaller machines! I had to trouble shoot an issue with the machine and the response from customer service was BEYOND WONDERFUL!! I am so totally satisfied with the Newair company that I will suggest their products to all my friends and family!! Buy this machine! YOU WILL NOT be disappointed!