We received our hot tub and were able to get it up and running in a very short period of time. The only problem we had is with screws. First, the screw holding the cover plate on that we needed to remove to get the cord out was put in at an angle, and we stripped it trying to remove it (we were still able to free the cover enough to get the cord out). And second, the brackets that are meant to hold the cover down have to be screwed in. When I removed the bag of brackets from the packaging, all the little screws fell out and scattered in the grass, so we had to go buy replacements. Moral of the story -- open carefully. :)

WE LOVE THE HOT TUB. It heated up to 104 in a day and a half, and it works perfectly so far. We've had it about a week.