We purchased this kit and soon found that we didn’t have all of the correct parts. I emailed the manufacturer on a Sunday evening and didn’t expect to hear anything back for at least 24 hours. To my surprise, they responded immediately and after a couple of emails back and forth, I was notified that my replacement parts were shipped and on their way. I received them today, less than 48 hours after contacting them. Their customer service can’t be beat and the product is great quality! I can’t wait to get it installed this weekend!