The chair arrived FedEx very quickly.  The shipping box was in good condition.  When I unpacked the box for assembly, I found that one of the seat boards were broken in two place, right at when the screws were so they must have been overtightened causing the board to break off in those two places.  I submitted a request to replace that one board and am waiting for a response. I would have given a 5 star if it wouldn't have been broken and would give a lower score if they will not replace the board.  Chair is very nice.