Product was revealed to have a broken recline feature allowing only half to lay flat in futon feature. Along with other parts that didn’t properly align. Unusable because it’s unsafe. And didn’t lock into any position. Requested refund. Only offer is for customer to return via fed ex. Not an option for a college student without a car in a new state. Customer has to be inconvenienced.  Very disappointed that  refund for a product of this size could not be accommodated as a long time loyal customer of wayfair.