We purchased our Marielle kitchen faucet set in 2004 I believe. At that it had the oil rubbed bronze finish. Over the years we've had to replace internal parts on it and had no problems with customer service. We finally had to replace the sprayer and the faucet itself. We submitted photos of the damaged finish on the faucet and since the oil rubbed bronze finish was obsolete, the company sent us a complete new kitchen faucet set in the Tuscan bronze finish...I was amazed! Due to the awesome customer service as well as the excellent quality of the products, I will never purchase any other faucet set other than Price Pfister. They are incredibly awesome!