I was very happy when I received this toaster in September 2020. It toasted evenly and was very dependable. We use it daily. It’s now June 2021 and we’ve been having problems with it for 5 months. At first it just wouldn’t keep the toast down. The spring would always pop up and not let the toast go all the way down. So we figured out we had to for some reason leave the crumb tray open in order to use our toaster. Then it has gone from toasting a dark brown at level 5 to sometimes burning at level 2. It’s really disappointing that I spent so much and am stuck with a toaster that when working correctly I do actually enjoy.