We Love our New Ice maker. We had an Electrolux under the counter ice maker before. But it stopped working and repairs would cost about the same as a new machine. But we knew the one thing we wanted in a new ice maker was nugget ice!! This is the exact nugget ice you are looking for. I would say it’s a cross between Sonic and QT fountain drink ice.... and softer crunch than Braums... If you’re from Oklahoma or any surrounding state you’ll understand my references!!  The price was less  expensive than the other nugget machines and we have been very satisfied with ours. We very highly recommended!! We did purchase the extended warranty... because Ice makers just tend to have issues...