Less than a month after moving into our new build our microwave stopped working.  Called the warranty department and it took them 3 weeks to bring us a new one. So we had to go buy a countertop one to get us through. Then, when they brought our new one, installed it just to find out that the latch is broken so we can't even open it. Its built in so we can't even open it manually. Very disappointed in this company right now. Who knows when they will bring another one. [This review was collected as part of a promotion.]