I purchased this item new, but apparently it had been returned at some point and repackaged.  I can't tell if the icemaker was ever actually installed or used.  Seems brand new, but appears to have been opened and maybe partially installed before.  i purchased a "panel ready" model.   The door panel kit (plastic bag) was missing some of the screws (there were supposed to be 6 machine screws--there were only 2 plus one used screw).  The Owner's Manual was missing (only a Quick Installation Guide was included).   Yes, I can go online and print one, but who wants to burn up 30 pages worth of ink on a home printer.   After 2 days, the machine is making great ice, and I'd like to give it a 5 star review, but this kind of stuff is uncalled for.   Quality Control failed to confirm everything was back in the package.