I ordered 2 Trees. One arrived in very a damaged box although it did not affect the quality of the product. I waited the rest of the day to see if the other one would be delivered. When it didn't arrive, I tracked it online. All it showed was that it had shipped. I then called customer service. The gentleman was very nice and accommodating. Another palm has been ordered and shipped. In the meantime, I have put the palm in a decorative pot and adjusted the foliage. I recommend a decorative pot as the black plastic pot it is based in is unattractive and not proportionate for scale or presentation. I added Spanish moss as well. The color is very green. I have positioned it with other faux plants in my entryway. It mixes well and makes an easy, inexpensive and hassle-free statement.