I totally like the showerhead, all the sprays, and the look.  But it has two flaws.  

The adjustments for the different sprays are opposite on the hand held unit versus the fixed head.  I would think rotating the head from one spray to another should be the same direction on both heads. Humans are creatures of habit and operation should be the same direction on both heads.  

Also, the hose feeding the handheld head will not relax and hang down. It is plastic and has a memory from its coiled position in the packaging. I hoped it would relax after having warm shower water run through it but it has not.  The curves in the hose left over from the coiled packaging cause the hose to project into the shower area rather than hang down close to the shower wall.

It is a nice shower head but just doesn't quite measure up.