I've had this unit for a little over year. This is a good product providing clear iced. The machine does it's job day in and day out. Recently it stop working. I contacted the company and from day one till end they were extremely helpful. Quickly they agreed to replace the unit even-tough it's out of warranty. I would recommend this product, makes great crystal clear ice. If you drink expensive liquor such as high end whiskey you must get this machine. As specially the company has great customer service support.