We recently had this model installed and already had to call for service because of the dim lights on the control panel.  That's when I learned that the dim lights are a factory setting and can't be changed.  The same is true of the chimes that you can barely hear when the timer is complete.  Had I known of these problems I would not have purchased this microwave.   Also, food takes longer to heat than in our countertop model that was also 950 watts.