The bench came packed well, and arrived without damage. Inside the shipping box the bench was wrapped again to protect the fabric from rubbing on the cardboard. The feet ship inside a box, which is inside the bench. They were easy to install (just screw them in), but are a bit short for our liking (2"). We will most likely purchase some lighter colored and taller legs to attach to fit our decor a bit better. The bench is well built, the fabric is nice, and it's one of the few we found without tufting so it works better for our design. The color is as shown, the picture does a wonderful job showing this light grey. The interior is nicely lined, and the hinges appear to be robust. Overall I was impressed with what we got for the price.