When my order arrived; the box was damaged and I feared the lamps would also be damaged. After opening the box my suspicion was confirmed, they were damaged. A telephone call to customer service was made and the problem was quickly resolved. I received the replacement fairly quickly. 
I loved these lamps. They were exactly as pictured. Very well made, no flaws and looked more expensive than actually priced. To me, they were reasonably priced. I ordered them in yellow to add a pop of color to a dresser that was painted blue. Perfect. 
A great addition to my home.