I love this fan. It came in an undamaged box. The delivery person wrapped it in a plastic bag because it said for the box to not be wet and not n the delivery day it was raining. The installation too less than ten minutes. Everything was easy to understand and my son installed the app for this fan on his iPhone. We mounted the remote next to his bed just in case. We were concerned about how small the fan was until we turned it on. That thing kicks out more air than a traditional large ceiling fan. We cannot be more satisfied.