Ordering was easy and was received with no issues.  The headboard had a small tear but not enough to send back or take away star from the overall product.  I put the headboard together by myself and attached to frame and survived the experience, which lets me know directions were great.  Ordered brown and it is a brown that appears to be black, but I had read that in another review, so if you need a true brown, this is not for you.  Wish they had those matching pieces to put in holes in the headboard posts, but again not a big issue.  Looks great and does not look cheap, think it will last a long time in my guest room.  Great buy for price.