I thought these were elegant chairs in the picture, but wasn't as impressed when I opened the box.  They were nice chairs, but more of a matted grey.  We also had 4 chair legs split (out of 5 chairs) while assembling our chairs.  They were all front legs.  Although I was disappointed in my chairs, the customer service I received from Wayfair was exceptional.  The representatives (live chat and telephone) were very courteous and quickly addressed my problem.  A full refund was given and left me feeling positive about ordering from Wayfair again!