I have had 2 deliveries of this bed and both were damaged on baseboard and one headboard was damaged.  The box was not. The support panel for the headboard on both boxes is 1/8 inch too long. Waiting on a 3rd shipment to see if this one will not be damaged.  If the 3rd box support board is too long I have to wrap the board with painters tape and saw off 1/8 inch so the headboard will be tight and not show space unevenly. This is from the installer. I would definitely pay for installation because they know how to install and can verify that the product is damaged.   I like the style because it matches the  style of my new house.  Waiting to get one that is not damaged.