This was my first order of furniture. I'm usually very skeptical about ordering any major furniture item online. The bed came on the exact day it was estimated to arrive. The delivery service guys brought the (heavy) box into my main hallway. My husband & teen son put it together easily in 30 min. and liked the packaging of the pieces. There was no damage, totally perfect item. We were immediately impressed with the sturdy, heavy quality wood, the deep cherry tone, and the beauty of the bed set. We've just ordered a four poster bed for the master bedroom. An exceptional purchase at an amazing price.