This product appears to have  been first broken at the plant, you can see the poor repair and restaining on the corner. Then it was broken again before or as being boxed. See the scrape on the top edge and the broken eyelet in the background. There is no damage to the box to indicate damage of this magnitude. Ive asked for help from Wayfair and was told I need to submit confirmation order number. Ive heard nothing back. Ive tried accessing account messages from my app, but receive the same msg that there is a problem and that function is not working. I agree, there is a problem. I was shipped defective broken merchandise and can not get a response on how to fix this.