The chairs are nice and do exactly what I want. However, the wrong parts package was sent with the product so I was only able to put one chair together. After speaking with customer service, what I thought was another parts package was sent. When it arrived I was disappointed to find that it was just a pack and screws and none of them were the correct size, even tho I sent pictures of the original parts package and specified what I needed. I was given a partial refund, but now I have to see if I can find the correct screws I need locally. So frustrating.