I originally ordered bed frame and mattress but the mattress was no longer available apparently so they cancelled my order and refunded my money days later, no option for replacement and only contacted me by email no telephone call. Bed was due to be delivered so I stayed in and no bed arrived, as it was the festive period and the weather was awful I thought maybe that was why!  Phoned Wayfair on next business day and they said driver had left a card as no one was home , definitely no card left and three people in the house! Bed eventually arrived the following day and the driver rang for directions but he then left the packages on my front door step expecting my daughter to lift them into the house. Will not be using this company again