I love this bookcase. Unfortunately, it arrived damaged and appeared to be a previous return. I contacted Wayfair, and they immediately made it right. At first they were going to send me brand new pieces for the damaged ones. When the pieces were not available, they sent me a new bookcase within the week. So not only am I in love with this bookcase, but Wayfair proved to be a very reputable company that stands behind their products.  BTW, make sure you have a lot of patience when putting it together. It is a little confusing at first. But if you follow the directions exactly, you’ll end up with a beautiful shelf.