I was a little skeptical about ordering a bed through a website without seeing the product in person and reading a few bad reviews. So I expected the worst but was pleasantly surprised! It arrived in about a week. Quicker then the date listed. Yay! And no missing pieces or parts. It took about an hour to set up with 2 people. Overall I am extremely happy with my purchase through Wayfair!!! And love the look of this beautiful bed :)