I received this damaged, but the service reply is really what gets the 5 stars. I emailed Wayfair the information about the damage and they're response was to send me a new one and to "donate or discard" the damaged item. I have bought a number of things from them and this was the first that was damaged, but I will not hesitate to shop or recommend Wayfair when I know for sure their customer service is this good! I should add that the bookcase pieces are very sturdy and looks like it's a good product at a great price.