We received the rug on the day it was expected. It is pretty and looks to be good quality. After laying it out we discovered two rather large marks on one corner. I immediately emailed Wayfair about the marks. In the meantime we attempted to clean the marks using some carpet cleaner. The marks came right up with a little elbow grease. Wayfair responded very quickly and offered for us to return it or receive 20% back for our inconvenience. We accepted the 20% back. The rug gave us the needed lift in colors for our living room and looks great with our leather furniture. Wayfair was very easy to work with-even if it was most likely AI. Lol