Very plush, best price I could find for this rug (and I priced it at various sites), beautiful coloring and pattern....but it arrived torn at one corner. Its was packaged very well so I'm not sure how the damage occurred. Had it arrived in perfect condition, I would have given 5 stars. And this is only my 2nd purchase from wayfair after ordering an expensive leather sofa that also arrived damaged/defective. I was able to return the sofa for a full refund. But now this! I have read such great reviews about wayfair & have seen the company provide furnishings and decor for several HGTV shows. But I'm starting to wonder now if I've really had just a stroke of bad luck or is it poor quality control?