Very happy with my rugs and service!  When the "original" sage rug arrived, it was all rumpled and never smoothed out so after 2-3 weeks I called to see about sending it back to exchange it and the gentleman was very apologetic and told me they would ship a new one out immediately and that I could do whatever I wanted to with the old rug that was rumpled. I was so impressed with the wonderful customer service that I am recommending Wayfair.com  to everyone!!