We liked the Bertie area rug,but when we received them, everyone one of them came to us with 4" creases in them.  something had to be  placed on top of them during shipping  in order for them to be flattened like that. Should have had some kind of tube or something to roll the rugs up on.  Also made comments to the representative make comments not to send it to us like that. Our last order was flattened. Very disappointed in them. Daria