This is the second identical vac that I've bought and the same thing has happened, the roller bush snapped off at the tip where it spins. I lift it up the roller brush is on the floor and broken. I really love this vac, but I can't buy one every year when this happens. Other wise, I loved it.. I can not afford a third one, and sad to say that I can't find a nozzle replacement or even a brush replacement. Stinks :(