I love the coffee pot.  I bought a second one for our new camper.  It’s so easy to operate and brews quickly.  My only complaint and reason for only 4*s is that the lid doesn’t open far enough to fill the reservoir with the carafe.  I had read this about it before I bought my first one, but I find if I leave the lid off the carafe until I’ve filled the reservoir, it’s easier to get all the water out.