I went through a bit of a three bears process with my Windmill in order for it to work optimally, but now that it’s not in direct, glaring sunlight, it’s magic. The customer service was off the charts amazing. The unit itself is beautiful, easy to install, and so convenient to control by phone. And I prize that it’s a more environmentally-friendly design. Overall, I’m in love with my Windmill AND with the brand experience, which counts for a lot. It’s a great product and a great company.