Purchased Dec 2010. First used Christmas morning. Last month, we noticed it did not always work - the water would back up (and yes, the filter basket was in properly!) and now, you put in water for 12 cups, after 30 minutes, you have only 6 cups of coffee and it just stops! What a piece of junk! Went out yesterday and bought a new coffeemaker. And no, we did not buy a Black and Decker! Stay away!!!!!