This is my second B & D toaster oven.  The previous one finally died on us but it lasted about 8 years due to the heating element staying on. Bought this model and have had it for about 3 years but it's going of the fritz! It constantly burns my toast no matter how low my setting is. Also, the heat element stays on after it had been turned off so I have to unplug it from the wall. It's obvious the heating element has gone haywire. I am going to have to 
purchase another  but not sure about B & D's quality after this.