This is our very first WiFi lock for our home. We were very eager to see if we liked it. The lock came packaged very nicely with everything clearly labeled. The instructions were very clear and also contained numerous illustrations. The install took me less than an hour. The app was very easy to maneuver and hooked up to the WiFi without a problem. My only issue with the lock is the touchscreen feature itself. It is not overly responsive to touch right away and it is very easy to push numbers on accident getting it to turn on. There is no clear/reset button so you have to wait for it to register an inaccurate code and start over. There is a workaround in that you can press the lower righthand corner which is the “lock” button and the screen will turn on without hitting unnecessary digits. Overall I am happy with the lock and am considering another one for a different door in our home.