This is my second August lock. My contractor installed it and we immediately needed customer service. Customer service has been my lifeline... they are great... but I have prob needed them 10 times.
There are things that are. Ot mentioned in the directions such as how to open if power goes out (with a nine volt battery that you put to two leads). We then had to hang a lockbox with a nine volt in it since this is a rental property. I prefer the deadbolt August lock. But in the end, this does what it is supposed to do.