Wasn't happy when package arrived with large hole in the box and left outside in plain view on front walkway (I have a screened entryway where most deliveries are left). Luckily, the inner contents was well wrapped with foam to protect it. With that said, I am pleased with this machines performance thus far.

Purchased mainly, to clean tile grout. Works like a charm. I used the high steam selection and dirt lifts up with little effort. Once the entire tile floor grout is cleaned, I will give a full steam cleaning. It's very satisfying to see such clean grout lines! Didn't realize how dirty grout was until seeing the clean grout lines compared to existing grout. Very satisfied with this machines performance.