I gave this 3 stars because it has been a bumpy road. This is a great product if we can get it up. The directions didn't come with it so I printed from order.....well they were not the right ones. So upset were my kids I called. Wayfair was very nice and helpful. Said they had to call company they get it from. Well I took it upon myself to go online to the company that makes playset and got them myself. So I come home and my husband is still working on it. We are now missing parts so I had to call again. Wayfair was very nice and I told them I was trying to get this up for my son's second bday. She told me she would get the parts out the next day.....I was missing an entire box. So.......my experience has been up and down. I want this done, but the people I have delt with have been nice.....I just want this done.