Item :  5 stars. Great piece.  Took a little less than 2 hours to assemble, but not too difficult.  Perfectly solid and heavy duty, plus matches the other furniture in my office.
Customer Service:  5 stars.  I was very impressed with Wayfair for two reasons when I bought this. First, the day after I submitted my order I noticed the item's price had dropped.  Called Wayfair and in a matter of minutes, they had price matched and refunded me the difference.  Second, when I received my original order, the item was delivered in a water damaged box and the items top piece had a crack across the top.  I called Wayfair and within 10 minutes, they had placed an order for a replacement to be sent to me at no cost.  Although I had to wait a week to get another one, I was impressed with service provided.