I am quite handy and when my unit leaked all over the inside of my cabinet I called the company and was told that my unit was manufactured in 2008 and I was out of warranty. I went ahead and opened the unit and found that a simple rubber hose that brings hot water from the tank to the outtake valve was split and called the company back to order a part that shouldn't cost more than a few dollars. I was told that I needed a whole new unit which they offered at a discount. I can't believe I needed to buy an entire unit for an 8" rubber hose. That is NOT what I call customer service.