The first stove I received was faulty as the heating part of it didn't work.  Wayfair.co.uk sent me a replacement stove for free which I received the following day.  I am very impressed by Wayfair's customer service.  The stove itself is lovely looking, it heats well, the noise when it is heating is not too high and it makes a room look lovely and cosy.  I am delighted with my purchase.