out of box knobs, screws and foam tape were missing. samsung refused to replace them because it was past 30 days from delivery. but first they told me 5-10 business days. then once i hung up they rejected the request and didnt tell me, i had to remember they hadnt arrived and wait 40 minutes on hold for them to tell me they wouldnt be shipping.

when i asked them how to order the missing parts, they couldnt even give me the part numbers to order, they just told me to call some third party j&j international and ask them. 

love the service after dropping $7k on samsing appliances for my new kitchen.