The process for ordering, speed of delivery and packaging were all very good. However, I don't think that the chair I bought was of a quality that merited its MSRP of £149.99. Even though I paid £71.99; I would expect a product that represents value at its MSRP. Also irritating to see that you have now further reduced the chair to £52.99 - presumably this is a reflection of this value for money issue.