i have had this product for over 4 years now. i wouldn't recommend this to a relative/friend.
i like that i was able to save counter space by getting rid of my electric countertop oven since this product has power convection
but the unit requires much free cabinet space behind it and also the microwave takes long to heat up the food because it is underpowered
additionally, after 3 years of use, the magnetron (basically the main part that heats up the food) gave out and i had to remove the trim kit and microwave from the cabinet space to replace the part
recently, i noticed its door just falls down; before it would open slowly and close with ease. i am sure i have to replace the whole door assembly, which is going to cost me more than the magnetron
i am staying away from samsung microwaves.