So far, so good. I was concerned with some comments on difficult bag holders, but I found it easy by putting both handles up in the air and wrapping the bag around them. Push down gently and the bag opens just right. Fits right under the counter and I didn't install the wheels (I didn't want it rolling around). Auto-open has worked every time. This looked just like the "iTouchless" and was 1/2 the price of Overstock.com. It delivered in an "iTouchless" labelled box. Funny. Ps. no dents on delivery.