Excellent!! This chair is "Very Comfortable" and the upholstery has a nice plush warm feel to it (got the light grey one). It lifts up to a good height so that I need very little "push" to get up and out of the chair and very easy to sit into again. My knees and hips are quite happy with this. There is a control on the remote to move a section in the back of the chair for the head (not just the whole back of the chair) and that is an excellent feature. It was quite easy to put together as the instructions were straight forward and all pieces were included. Nothing was broken or missing. This is something I should have bought years ago - it is so comfortable!! The remote controls are very easy to use and the heating/massaging functions work. There are UBS ports on the side of the chair (and they work) so you can plug in your iPad, laptop when you are sitting and working in it. The chair in general appears to be well made. I am extremely happy I purchased it.