I love the design of these faucets and bought 5 of them for our new home. I received one on time and somehow the the other 4 never arrived although they stated that they were delivered. It took some time (3 days) but Wayfair worked with me to get new ones shipped out right away to replace the ones FEDEX somehow manage to deliver incorrectly. The second rep that helped me (Nick) was excellent and made sure I received my items quickly and correctly!