This is a nice looking pull out faucet,issues started popping up approximately 4 years into it. The spray head started to leak at the toggle button. The hose started to fray and got a replacement for both. Then the drips started just last year which Pfister sent a replacement cartridge. Problem is, it is not so easy to replace if you are not much of a handy person. Had to call in a plumber to get this replaced. Not sure if this exact model would be my choice if I had to do it again. 3-1/2 stars for products but 5 stars for customer service. [This review was collected as part of a promotion.]