I've had this about a month and we use daily.  It is a great size to fit "slim-ly" on the end of the counter.  And looks good.   But, we have to set at darkest setting PLUS push the "frozen" feature to get our sourdough bread to even come close to toasted without the bother of toasting twice.  Getting used to it, but not quite what I'd hoped for.  I trust it will last a LONG time, though, and that's why I settled on a Kitchenaide.