well,. I ended up giving up, first shipment was a tin planted in a 20X20 box, it was funny.
2. shipment was the crib in a box that was clearly damage and you can see the broken wood pieces coming out. 
3. box was not intact but did not look too bad, put away for a few days (until I had a day off) off 10/10 opened the box and it has broken pieces. Called to report and cancel. 
Customer service was GREAT each time I called and agreed with me after seeing the photos. 
Got rid of the first 2 boxes, but now I have a damage box sitting on my sunroom that I cannot dispose until after the 24th in case I get asked to return it. I guess I will just look for a crib at a local store where I can pick it up. The one star is only because of frustration but not for service