This washer seems to be high quality although we have only had it for a month.  My 3 staar rating is with the tight programming of the user interface.  The Owner's manual gives very little inf on how to operate the machine and the online manual isn't a whole lot better.  My biggest complaint is the user is unalble to select/change things like Temperature, Soil level or Spin Speed for the selected wash cycle.  As an example., some permanent press items may get quite dirty when doing things like yard work.  Normal permanent press cycle does not get those clothes clean.