My daughter-in-law shops at Wayfair and always finds them very easy to deal with.  That's the reason I ordered by grandson's Xmas present there.  I ordered the Climber over Thanksgiving after comparing my many options.  After ordering I went to get our mail, only to discover there was a postcard from Wayfair offering me a 10% discount as a first time customer.  I immediately called and the guy for Wayfair was so nice to deal with.  He said "certainly we'll honor that discount." I told him how much my daughter-in-law liked dealing with them.  Always found their customer service exceptional.  As the Climber is a Xmas gift, they haven't assembled it yet.  It was delivered on time and all the boxes were in good condition.  Here's to an easy assembly tor my son.