It's on my kitchen counter, looks great, and so far works great. I read all the instructions before use and followed them. Make sure to follow the cleansing process - run just purified water thru the machine, they tell you to do it twice. Fill the water reservoir to just under the 10-cup mark and make sure the grinder button is off. The machine is smart. The grinder will run until it has ground enough beans for the number of cups you set the machine for, as well as the coarseness of the grind.  I use the carafe to measure the cups of water so that I know I'm adding the right amount based on the machine's coffee settings. Easy 'Open' button is on the right side of the machine, and the basket is easy to remove and wash. It has all the features you need and you can also use ground coffee, (just press the 'Grinder Off' button.)