My original kitchen Pfister faucet developed a leak in a seal. I contacted Customer Service to inquire about purchasing a replacement and was told that my unit had been discontinued, it was 10 years old. Thought I was out of luck. but that was not the case. The Service Rep asked me to submit a picture and then contacted me with the option of selecting a replacement unit from 5 choices at no cost. Where can you get that kind of service. Never encountered it before. Pfister stands behind their products and I am looking forward to many years of reliable service out of this new unit just as I had with my prior one. My wife loves the new one and of my home faucets are Pfister.