Hi don't get me wrong this is a good product and the kids I'm sure will love it, however there are so far 7 pieces of wood that is split 2 if then being the steps on the ladder which I find to be very dangerous. There is also warped pieces of wood and wood that is already splintered. I feel that for what we paid the wood quality should be better. I contacted support in which they told me I just need to order the pieces and there won't be a cost considering it's still under warranty. However I can't seem to find where to order the parts on the website. Over all I give it 3 stars do to these facts.