My first mirror was damaged during shipping, but Birch Lane did everything right to take care of the issue and get me a new mirror. The new one arrived undamagaged. I loved the size and the color, and it looks great in my master closet. The only thing disappointing about it is that the "wood" is not really wood. It is definitely plastic. But it looks great and unless someone were to go up close and do an actual inspection of it, they would never know it wasn't real wood. Oh, and of course I love that it's made in the USA!