I ordered this item, then found something else that worked better for me. I immediately cancelled the order and received a confirmation email stating as such. This weekend, I received another email stating my item had been shipped after I didn’t need it any longer. I phoned customer service and explained and was told that basically I had to wait for fedex to refuse the package because this was the only way to do it to avoid shipping expenses to me because they would not pay for shipping. This was the first time I shopped with you, and it will be be the last. Not happy with this experience.