Full disclosure, the first product I received, I took it out of the package and started following the first brew instructions when I noticed that the water I had put in the reservoir was somehow leaking all over my counter. Apparently, the product had a hole on the bottom of the base where it shouldn’t have. I called De’Longhi, and they were super helpful! They sent me a replacement product, but it did take a few weeks to receive. With that said, I have only had it and used it for 3 days now, however, I love this thing!! I love that it can do whole beans or ground coffee, several temperature settings, settings for hard water, iced or hot coffee, and coffee strength. It’s a very well-rounded machine! It is a bit big, so plan to have space (width and height) on your counter or coffee stand area. Definitely will replace my pod coffee machine!