Assembly was easy. It was missing a plastic cap on the arm to hang a jacket. Manufacturer required receipt and photo of the product sticker on the shelf. Nicer if they would have just sent me the part rather than jumping thru hoops. I talked to two people. The first acted like she was doing me a favor by sending me the part. Didn’t apologize at all. The second person did a good job. He made sure to send the right part.