Ordered this last week and received it less than 3 days after ordering, which was nice. The cover on it looked a little saggy at first but after a few hours the mattress expanded and now it looks fine. I didn't notice any odd smell like some new furniture has. This mattress is very comfortable, we can't feel the futon frame at all like we could with our old worn out mattress. It's more firm than plushy, but it's still very comfortable. It is relatively heavy (appx 45 pounds) and somewhat awkward to position on the frame but it stays in place once you get it where you want. I would definitely recommend this mattress. It's comfortable and you don't feel like you're sitting on the floor.