The delivery arrangements were a bit confusing, originally tuesday, then apologies for a delay and to be delivered on thursday but was actually delivered on the wednesday. Quite heavy so needs to be built in the room it is intended for and handy to have 2 people to construct. Took well over the hour is estimates to put together, and the handles are a bit cheap and don't feel very substantial. Also the drawers can only take the number of pairs of shoes if they are not too big. Bought this for my son's trainers and can only get three pairs per drawer which reduces the capacity to about 9 not the advertised 18 pairs.