I was a little nervous ordering something like a sofa online, sight unseen.  I'm really pleased with this purchase all-in-all.  The color is a little darker and more gray than the photo online; I would have preferred the lighter, slightly tan hue that I perceived, but it is ok.  The quality is wonderful.  The leather is high grade and better than I had hoped.  It is somewhat firm to sit on, but I like that; my daughter thinks it is too firm but she likes super soft things.  I think it is really comfortable and the recliners go back really far.  It is a little difficult to put the leg rests back down, but I have found that to be true of most manual recliners that rely on you to push back with your legs.  It is a big piece of furniture and quite heavy.  Pay the extra $20 to have it moved into the room you want it in!