I bought this for my son. I read all the reviews and thought it would be perfect. He currently has a memory foam mattress purchased from Wayfair which was too soft and hot. So I figured a cooling hybrid would be the best bet. Shipping was super fast which was a plus. There was no smell when opened, another plus. But to be a medium, it certainly could pass as extra soft. There is no firmness at all. You can also feel the springs more than I had expected. But, you get what you pay for I’d say. We’ll see how he sleeps on it and hope it’s better than what he currently uses.