There were 2 issues with my order. 1) there is a 4-5 inch giant holerip in the base of the chase on the couch. 2) They did not include the throw pillows that are supposed to come with couch 

I contacted customer service and asked for a partial refund. I did not want a replacement chase as there is no guarantee it won’t come damaged again and i shouldn’t have to deal with the disposal of the first chase they sent me. customer service agent gave me a 20 refund. I asked for them to send me the pillows. Customer Service said they cannot send me the pillows since I’m getting a refund