Quality of sofa is good - it's comfy and looks nice.  The base cushions need velcro - we're going to have to buy some, as they keep sliding off the base. 

Have given it a low review because of delivery. The courier Wayfair use are awful - Arrow XL. After repeatedly telling them that it couldn't be delivered before the 29th, they attempted to delivery it to an empty property on the 27th. This is despite them telling me changing the date would be 'easy'. Six emails later, with no replies and no sign of their online chat support or even a phone number to call. They then couldn't deliver on the 29th because of an unspecified 'IT problem'. When they finally provided a phone number to reach them, it took forty mins to get through and they didn't even apologise. 

Truly, truly awful service.