I'm really pleased with the look and feel of this product. The reason it didn't get a 5 is because it's an odd size and I don't know what sheets to use when I do use the sofa as a bed. I love that it had such a thick mattress and it has good, firm support. The color is perfect for the design we're working on. It looks just like it did in the pictures; I'm very pleased with the product and Wayfair as a company.