Love the sectional. Firm but not too firm. We like height of back because comfortable and keeps room feeling open I put ruler in pic for comparison. Color is not too white but not tan. Perfect off white for us. Couch can be formal but looks great (we think) with our Very casual decor. Shipping faster than predicted. We were able to get all pieces through standard door width but we had to unbox corner pieces so they would fit. Two teen kids and husband said very easy to assemble. Took 30-45 mins. Highly recommend.