Furniture itself is nice and heavy . Love it . That said the dealer and/or manufacturer need to spent more time protecting these furnitures from being damage during shipping . Provide delivery guys better equipment so they can handle them properly without damage. I suspect a lot of furnitures gets damage or broken during delivery to other  customer . This is your company and  a big business . Be the company that also takes 100% no nonsense approach to delivering items in brand new zero damage. Don’t go the easy  way out just to offer refund .