Sofa had awful assembly instructions, cane with marks on the leather. Once finally built it was very firm (but is softening with use) 

The worst thing was when we called Wayfair customer services the chap on the phone talked to me, requested photos of the marks (which were provided) but nothing has happened since. This has now been around 2 weeks. Wayfair does my opinion not matter Do you enjoy selling marked sofas and then ignoring customers when they complain Not good enough at all. We have just moved into our property and have bought a great deal from you guys. Looks like that won’t happen anymore! You can contact me to remedy this but judging by your customer service skills recently I doubt this will happen!