Overall 5 star rating for everything from product to customer service.  I ordered 2 sets of these bar stools for our new island.  The first package arrived on time while the other got lost in St. Louis.  I called customer service who helped me get another set ordered and delivered quickly.  The chairs look as good in person as they do online.  They fit our need perfectly.  The foot bar is thicker so it doesn't hurt your feet like some of the thinner metal bars.  They are easily adjustable and can lock in place.  Highly recommend!!