Had waited ages for this to arrive. Several parts missing to put it all together. Ordered a replacement hardware pack following day and the following day I got and email saying it had been cancelled at my request. nope not me as obviously I need it. Phoned up and told yes we cancelled it as we think you may have the wrong instructions. Ok so at what point was you going to tell me this. Said they’d email instruction and never. Phone up and complained again and was led to where I could download. Was wrong instructions although the wood was the same and pictures looked but still bits missing. Tried again to reorder hardware pack on 16th Nov and told 21st Dec for delivery. Crazy cant you just send out a new one and collect this…..no out of stock….ok can you take the hardware pack out of another colour No….what a load of tosh