Looks like it's missing the bottom I have to buy two mattresses to make one whole bed. Between the mattress not opening and thee bed missing the bottom I have no where to. My mother needed a medical bed and the poduct hadn't been opened. I didn't know protection was needed. What a mess. Iis it really my fault I couldn't open it because my mother got sick and I didn't buy a warranty. Now I haven't  got anything to sleep on. The floor is just as hard as the bed. Usually Wayfair is great. I refurbish homes and staging is done usually through Wayfair and always great. When it comes to me (not so) great