We were looking forward to receiving this storage bench but it came to us damaged. The packaging was less than sufficient to protect the wooden pieces. We called customer service and they were VERY VERY helpful and nice (great customer service). The woman who helped us said it would be no problem to provide us with a replacement. We opted to just have the top piece replaced. The replacement piece arrived in short order and was packaged better BUT the edges of the top piece were still damaged - not as bad as the first go around. We decided to just go ahead and keep it and the bench is in a spot that I will not be able to see the damage. However, I would not recommend this product to anyone... I think it is not Wayfair's fault per se but the vendor that they used.