We love our headboard. It's exactly what we were looking for.  It has a rustic look and was easy to assemble. However, when it was delivered, we could tell it was a returned item. The box was in rough shape .... dented, broken and taped up a lot. The headboard was missing a small piece that didn't hinder the assembly or look of the headboard and we didn't think it necessary to return it. We did, however, expect our purchase to be in good shape, including the box it came in. I'm not sure if we would rush to order another big item from Wayfair anytime soon.