So off the bat, I'll tell you that 2 posts came damaged, mostly cosmetic. However, I needed the bed for a guest and didn't want to await a replacement. Customer service and I were able to work out a deal, so I kept the bed.
Aside from the damage, the bed actually looks nice and was packaged so creatively. 
NOTE, if you don't have a box spring, you're going to need to buy extra wooden planks to support a mattress. It only comes with 4!