The fan/light is beautiful and nice quality. The directions need to be rewritten!  Just follow the basic directions (the are in the wrong order) without over thinking it and when the fan is mostly put together, you will see what needs to be done...but start with attaching the ceiling hanger to the ceiling, not to the fan. Then you can hang the fan from it after the rods are attached. The down rod is very long so we cut it down to 6 inches. After cutting, all you need to do is drill two holes, which need to be even for the pin and it works great.