Quality wise, the bed is very good.  We have no issue with the quality - this issue we had was with the color of the bed and how it was marketed on your website.  To myself and also my wife, the bed (especially the headboard) doesn't look to be a shade of gray at all.  If anything it has a green tone to it.  It's definitely not what either one of us would refer to as grey.  We called into customer service to exchange the bed and get a replacement and they told us that was not possible because we had already assembled the bed, so now we are stuck with it.  It's frustrating that the pictures displayed on the website are not an accurate depiction of what the items actually are.