The bed was slightly damaged when we unwrapped it. It was in an area that is hidden from public view, so we did not bother with a return/exchange. It would have been a major hassle.
This bed looks just as pictured online. It is worth the price, BUT it is not of the highest quality. 
It required two people to complete putting it together. Carrying it upstairs required removing the pieces from packaging and carrying them several at a time. The one package that it came in was extremely heavy.
We are using it with an adjustable Sleep Number bed frame, so it works well for that reason... it is just a shell around our bed. For that reason, I am giving it 4 stars.