I was so upset when the box never showed up. Wayfair worked with me to make sure I got these chairs and so grateful for that.  I was checking daily for the box outside and did think they would refund or help replace what never came, but they did! I have been looking for adjustable bar stools and ecstatic I found some I liked and fairly priced.  The cloth is soft, but seems durable.  I love them so far. Super easy to put them together and really comfortable.