Although it's a stretch to call it hardwood, this was what I expected from flat pack furniture at this price level.  I found a few blemishes in the finish that bothered me, but most were in areas that we not visible after assembly.  I read reviews saying that they were missing hardware and wooden plugs.  I had more hardware than needed in the box.  As for the wooden plugs, the manufacturer does not plan for you to hide the screw holes on the top shelf.  It doesn't bother me because I'm not that tall.  I would agree that the springs on the bench top are troublesome to install.  Overall, I'm quite happy.