Similiar to other reviews, my first shipment came heavily damaged. Several broken drawers, chips, cracks, some drawers wouldn't open. I called Wayfair and their customer service was excellent. Seriously, I don't throw that word around often. I was very impressed. They shipped another dresser which, this time, arrived much more carefully packed with just minimal damage (few minor scratches). It would make more sense for the people to pack every dresser more carefully the first go around to stop profit loss.