Was excited about the size and pattern of this rug. After I laid it in its proper place I soon noticed a spot of nap that wouldn’t improve after I tried rubbing it. Turns out it was a fold in the nap seemingly from the trimmer. Looks like it got bogged down and bunched up so the fibers were longer than the rest of the rug. Quick action from customer service to choose a reason for return. They even saved me the hassle of returning the rug and that a refund was coming in a few days. Easy. I will gladly go to Rugs.com for future items for purchase.