I bought the 12' runner for my hallway which we are going to put hardwood on.  The rug was delivered quickly and in good shape but when I rolled it out, it layed flat but was crooked.  It was like they wove it unevenly.  I like the neutral colors and the pattern of the rug.  It isn't as thick as I would have liked but it was a great price and since I don't have a lot of money in it, I won't feel guilty if I want to replace it next year.  It will have to go back and hopefully they have a replacement.  I emailed customer service and I'm waiting for an answer.