This rug is cute, but it had unfinished edges that shed pieces of fur. The entire thing sheds fur everywhere in chunks and its impossible to use without being covered in hair. I emailed Wayfair and complained about this issue, sending photos of the shedding and was offered a replacement as a solution. After I emailed back accepting the replacement I never heard back from anyone. I have emailed 3 times now asking if I am going to get a replacement and nothing has be delivered and no one has answered me. This is the first time I have gotten terrible customer service from Wayfair. Disappointing for sure. At this point I would like a refund since I had to throw the rug away, but I doubt that will happen.