Unfortunately, the chair and a half and ottoman arrived damaged after 1 month wait.  Pictures were sent with quick response, but now the actually exchange/replacement is turning into a bit of a hassle and we are to repackage chair and ottoman ourselves or the company will not pick the items up.  We are out another month now pending delivery.  I am disappointed with this exchange process, especially if they are not going to re-use the current chair and ottoman - to me, it seems pointless to re-package an already damaged item.