Bought two of these faucets plus the Roman Tub faucet for my bathroom remodel in 2009. Over time, the flow in these faucets diminished to barely a trickle. I contacted Customer service, and they sent out two new cartridges at no charge. I replaced them, and it did not resolve my problem. I replied to my original issue with photographs of the trickle of water I was getting and got no response from them.