the rug itself is very well made and it exceeded my expectations...however it was rolled so tightly i do not think the folds will ever come out...i have lightly steamed it,turned it over and put another heavy rug on top  ,put it in the sun on my patio and still no signs of the creases going away.  i would like to get the phone number for the company who makes the rug and maybe they can give me some idea what to do...otherwise the people at wayfair are wonderful.....