The product itself I’m hoping is great, but was very disappointed that when putting it together there were two of the same pieces and the piece needed was not there. Called about getting correct piece shipped to us, but was told that the particular piece is on back order. Seriously VERY DISAPPOINTED, especially since this was a Christmas gift, and I’m paying on something we can’t even use yet. So not really sure how many stars to give since we are unable to use it, but as far as the packaging of the item materials, I give it zero stars!