Bought this coffee maker in February 2021. Performed as I would expect Kitchenaid would. In January 2022, the screen quit working so I could no longer set timer or change brew strength etc. I call Kitchenaid customer service and they promptly replaced my coffee maker with a new one under the warranty. Best customer service out there. Read between the lines of any bad reviews. Performance is generally as good as the care you take of it. Thanks Kitchenaid.