It took me about 2 hours to assemble and the very last item was the connection of the “shock absorbers” that hold the lid up. The first went on with no problem, but the right side wouldn’t go on. The little spring clip was bent in and I couldn’t budge it. Called customer service and Nathan was great. Took my info and is sending me a new one—took less than 5 minutes. And I got a confirming email 1 minute later. Good product and GREAT customer service.