Love the look of these! Not so much the quality.  Material balls up like on a sweater.  Not super sturdy.  I ordered two and on one of them the heat and massage would not shut off unless unplugged.  Contacted Wayfair and they did send a replacement quickly….but when it was unboxed the arm was already broken and the massage function was really really loud!  Finally just gave up on the chair and would not buy again.