This is a really streamline styled smoker.  Seemingly quality made.  Easy instructions for setting it up.  Upon our first use, for a pork roast, we could not get the temperature to stay down to recommended temp for pork roast.  It kept climbing to 350+.  DH called company to try and get answers, but no person and could only leave a message.  Time recommended for roast was 8 hours, so we tried several different things and finally grew frustrated trying to keep it at a lower temp.  We decided to return it, without any problems.  The next day we heard from the company with suggestions on what to try to make temp drop.  By then, we had made up our mind to return.