Our last fridge sucked. It occasionally would randomly decide to defrost and then when it kicked back on,  the melted ice would freeze causing the freezer draw to not close properly and our fridge would heat up. We dealt with that for 2 years before I decided enough was enough. This fridge so far has been profection. The delivery drivers were kind and efficient with setting it up and it runs as it should. I haven't had to worry about the temperature fluctuating and having the app give alerts is very handy. I almost forgot how a refrigerator is supposed to act like. Thanks, Samsung for reminding me.