Shipping was fast (and getting your AC shipped in NYC is near crucial) and installation was super clear and easy. Loved the touch of including scissors to cut the insulation foam. Also seems crazy that no other AC thought to make the metal grate on the outside have round holes instead of tiny horizontal slits that 100% have cut my hands in the past.

But best of all the unit looks as cute as a window AC can and I like that the air flow isn’t super directed in one direction but more diffuse.