I bought nine blinds last year. The ones we lifted regularly have seized up and will not stay up. I sent a complaint to wayfair and got a generic reply stating that I did not purchase the insurance and it sounded like normal wear and tear. ??? What?  Adults using it, only a year up and normal wear and tear? Give me a break. I will  shop at a reputable store for blinds in the future    Wayfair are a ripoff. 900$ and I have useless blinds. Made in China says something as well. I do not recommend this product or wayfair as they do not stand behind their products unless you pay extra for insurance