There is nothing wrong with the base but it is not user friendly. The installation people failed to mention we need to take the mattress cover apart to get to the serial number needed to register the product and that you need to be able to see the bottom of the base to connect to the app so all the functions will work. Not good service. After 12 days of using it we still cannot connect to the app and have to continuously check under the frame for qr codes, serials number etc. very frustrating. to get through to customer service or support its an hour event. not happy.