The first bookcase we received was defective.  Many parts were dinged or split.  We had a handyman coming to construct it and as he took the pieces out of the box, he advised us to call Wayfair about the many defects in the product.  I called and spoke with a lovely woman who was very apologetic and walked me through the process of re-ordering another one.  Before she re-ordered it, she checked the reviews to see if others had experienced similar issues with this bookcase.  When we saw that this bookcase was almost universally liked, she ordered another one for us and gave us a credit to off-set the hassle of getting rid of the defective pieces.  Once the new one arrived [within 2 days] and the Handman put it together, we were very pleased.  It's a lovely piece: sturdy and stylish and it looks like a custom piece of furniture.