Well packaged, arrived with no damage.  Assembly was not difficult.  After several weeks of use the microfiber fabric seems to be holding up well.  It is not very fast to use the power functions but they all work.  The massage / heat works but is very weak.  This is definitely NOT a massage or therapy chair.  I augmented the velcro that holds the back flap that only covers the center 2/3 of the bottom of the flap with double sided tape on the rest, otherwise the back flap does not hide the structure of the chair on the ends of the back flap.