We received this item from the freight carrier with no problems and good communication. This comes in a 4-piece delivery. We received the wavy slide as one piece and three large boxes. All parts were marked. There was nothing missing or damaged. The instructions were straightforward. We didn't have trouble with assembly. Yes, it is time consuming. We spent about 7 hours one day and 8 the next. We didn't rush and really made sure we did everything to a high standard. Even the tube slide wasn't hard to assemble. Full disclosure: we both know our way around a toolbox and often do projects together around our farm. We are very pleased with the finished playset. And our granddaughter absolutely loves it. I would not hesitate to buy another KidKraft product.