The packages arrived with holes and rips in it, but the couch itself was fine other than a small area on the back where the leather was torn a bit. Not a big deal to me because I won't ever be looking at that spot. The instructions to build it were clear, and all supplies and tools needed are included. It's sturdy and long enough to support my 140lb, 5'4" self and my animals without feeling like it's too much. And the adjustable arm rests and back are very solid and sturdy. And it's actually pretty comfortable, despite how thin it is!