So far so good!  Ordering was easy enough - even applied a discount.  The recliner unpacked and went together quite easily.  It was packaged with care of the product. It looks exactly as pictured. The delivery was easy.  The delivery men even had to contend with a parade and it was holiday the day that it was delivered but they did not act disgruntled at all.  If the chair holds up - we'll be back.  We hadn't seen anything in the furniture stores that we liked.  We hadn't really ordered furniture online but once before years ago and it was disappointing in appearance and quality.  Our fingers are crossed