I absolutely LOVE this machine!!! The almost instant hot water spout is a time saver,  my kids love it too. I also appreciate the lock/unlock option for the hot water. There is 3 different levels to keep the crafte hot, and it DEFINITELY does a great job(stayed hot for about 2 hours). The auto brew is great, and the set up is easy also.  The reusable filter is great!! Clean up is so easy, and fast. The machine itself isn't much bigger then my single cup machine.  This would make an awesome gift for someone who wants an all in one machine. I love it, and will definitely recommend it to friends  and family. If you want/need a new coffee maker, THIS ONE IS A WINNER!!!!!