Let me start off by saying that way fair went above and beyond to rectify a situation.  I received my first chair and the seat was completely cracked and there were additional items that showed stress fractures. Wayfair sent a replacement chair and covered all the costs immediately.  Unfortunately upon review one of the side pads was missing buttons with the new chair… Yup a manufacturer defect. Luckily we still had the previous package as way fair asked us to donate it or recycle the package.  Be caution and prepared...