We received this item quickly and as described.  My husband watched the delivery man roughly toss it onto our porch, so I can imagine the rest of it's journey was equally rough.  There was a large scratch on one of the drawers, but I don't believe that it was related to product quality at all.  I called customer service and they graciously sent a new drawer out that we recieved within a week.
We purchased this dresser for our nursery and wished it was a bit wider to accomodate a changing pad with a bit more room for storage.