I bought my BES870XL in 2015. It has never stopped working. It has never had a problem or glitch. I clean it when it tells me to, using Breville branded products for the most part. It takes some thinking to take advantage of the superb controls over grind size and amount. Foaming takes some practice. But I love this machine, possibly the one thing I've ever bought that I have never, ever, regretted buying despite the price. I once had some confusion about cleaning and contacted the company and their customer service is prompt, informed, and satisfying.