I ordered 2 chairs. It took a really long time to get them. Had to make several calls never got a return call until one really nice lady said she would help. I am sorry I dont have her name. Chairs arrived, delivery men were very nice. Chairs are comfortable. A little darker than pictured. Was told the rocker feature could be turned off. NOT SO! Noone has answered my questions regarding it as well. I would like to order the matching sofa, but I am very Leary it wold take too long to get it.