This is my 2nd lift-recliner chair!  Before I ordered from Wayfair, I must have shopped nearly 1000 lift recliners!  Honest!  This one's exactly the right size and softness!!!  Haven't tried the heat element yet, but the massage is just enough buzz to send me off to sleep the perfect nap every time!   In home assembly arranged by Wayfair was efficient and respectful, and this gorgeous chair REALLY WORKS for this happy camper!   Dunno how I'd live without it!  Thanks, Wayfair!!!