The bed arrived quickly and the delivery was efficient. One piece, however, arrived damaged and the bed cannot be assembled without it. Customer support was great and sent another piece quickly. It, too, was damaged. Customer support again sent another piece quickly. Again, it was damaged. More than one month later and we have all the pieces stacked in my daughter's room including three versions of the damaged part and no erected bed. You can image how my daughter feels. Until they fix how they "protect" some of the pieces by attaching them to scrap wood with 6 inch screws that causes the wood to split, stay far away from this bed. At best your family will be in for a long wait, at worst the entire family will be traumatized.