(This review was collected as part of a promotion.) We had an issue with our CleanView Pet Slim. The roller had worn on one side from some rigorous cleaning over the past 2 years. Not only was my email responded to in a reasonable time (next day), the issue was resolved BEYOND our expectations faster then we expected! The product is great but I must admit the customer service is top notch - A++. Shout out to James and Melina! You have a customer for life.