I love the concept of this lock. It is one of the most convenient things, ever. There was a problem with the pad lighting, so you graciously sent me a replacement. I can't ask for better customer service. I moved the original lock to my garage / utility room access door. It has failed in a manner that causes me concern. The failure mode has a tendency to jam, leaving the bolt in the deployed position. I really think you guys should look at this. I will be happy to send it to you, if you desire. No cost to you. I recommend this product, with a dose of caution. When they work, I love them.