Both recliners arrived together. We opened the first one, put it together, and we loved it. It was exactly what we wanted. When we opened the second chair, it was obvious it had either been used or the handling was poor. The stitching is coming undone in several spots, looks like a cat pawed at it with its nails on the side and it had a few grease stains in several places on the chair. 

I would have given 1 star but we absolutely love the chair that arrived with no imperfections.