I love this chair. Firmer than I anticipated, but it’s actually perfect for me. I love that it lays completely flat, it’s a hard to find feature. The massage  heat are welcome bonuses! One disappointment though this chair is sold as leather match, meaning the seating surface is genuine leather. It is not. The entire chair is faux leathervinyl. Which is just fine as long as you know that’s what you’re getting. I did get a settlement from Wayfair to keep it which lessened the feeling of a bait  switch. I hope the description is updated