I love love love the symphony Bissell steam/vac mop. It vacuums and steam mops all at the same time, if you want. Saving so much time and energy. I did extensive research for the mop I was purchasing and when I saw this product I thought it sounded too good to be true. It does exactly what it's designed to do. It didn't get 5 stars because of the cloth cover doesn't wash well in machine looks dingy only thing that stopped it from getting the five stars and instructions say not to bleach did any ways still looks dingy