The first one arrived damaged.  When I called to order a replacement part the time to deliver was unacceptable. Next, a WHOLE NEW tv stand arrived...not just the replace part as requested.  AND, to top it off IT WAS MORE DAMAGED than the first one.  This is not okay in any way, shape or form.  I must say the girl we got on customer service tonight was pleasant, worked to understand the rectify the situation, but we are still stuck with TWO tv stands (and they are huge) to dispose of ON OUR OWN.  This is a sad business practice and not acceptable to us.  We will NOT be ordering from Wayfair again.