Extremely furious with Mercer41.  After waiting nearly 8 weeks for this sofa to be delivered, it arrived with a GIANT hole/tear in the very front and is clearly noticeable. I am furious about this.  This sofa is nearly $900 and it came DAMAGED. After countless attempts trying to call Mercer41 to speak to someone directly I emailed them with photos (see below) and their response was that they would give me a partial refund of $150!!! ABSOLUTELY NOT. I am so disgusted with Mercer41 at this point and plan to return this sofa.  I am so disappointed as they have been great in the past but this horrible level of customer service and damage to my brand new sofa is beyond disappointing so I hope if anyone in customer relations at Mercer41 reads this they realize they are losing a valuable customer. honestly this sofa is NOT worth the price..its sub par quality velvet..might as well spend the money and get the real deal . pretty stiff...pretty to look at but not comfy.