The team was prompt, professional and courteous. I love this sofa! I love the depth, the softness of the fabric and the overall look. I did swap out the 5” legs for 8” legs to accommodate for my height. Makes a huge difference. It arrived with two metal u-frames, which I suspect are to help keep the cushions in place, but there was nowhere to install them. So, those are hanging out in my closet. Otherwise, the sofa chaise is nearly perfect and I’ve gotten so many compliments on it. I have to make sure I don’t spend all my time on it, it really is that comfortable. Hope it lasts!