My kids use a lot of ice since they both play competitive sports. Our freezer could not keep up. This NewAir ice maker was very convenient and easy to use. It made more than enough ice for our family in such a small amount of time. After many uses, and about a year after owning the product, the metal started to oxidize in the machine. Newair customer service has been VERY responsive and VERY helpful in helping us get a replacement machine. I could not recommend them enough.