I ordered two of these lamps to use as bed side lamps. When they arrived they were packaged really well, no damage to the box. I opened them and one was broken. I contacted customer service and they gave me a full refund for the broken light and told me to dispose of it.. It turned out this lamp was to big for my nightstands anyway so I am using the other on another table in my home. It is a beautiful lamp and I am very happy with the quality. Wayfair has wonderful customer service and I am happy with the way they handled this.