We love the chair.  Came in 3 boxes, delivered separately.  Was relatively easy to assemble with a helper.  The fabric is a lovely soft charcoal gray.  Very well padded and comfortable to see it.  Heat works well on lower back.  Massage is definitely more of a vibration than massage, but still relaxing.  My only negative is I wish it would rock, or at least rotate.  Would otherwise recommend this chair.