My X20 Gaming Chair is a lot more comfortable than I expected. I love the added back and neck pillows. I have both back and neck issues so the extra support is a thoughtful addition. I like that I can adjust the height with minimal effort. I can recline to the position of my liking. It is a buttery soft feel. The light gray stripes give it a stylish look. I do not care for how the arm rests are movable. They need a lock feature. The directions for assembly could and should be better. Otherwise I assembled it with minimal help. Overall I am very happy with the look, feel, and function of the chair.