Before I purchase anything on line I always read other buyer's reviews.  This couch is honestly amazing.  When it arrived (on time) in a box I thought  "you've got to be kidding me." My husband and grown son put it together in 20 minutes.  It's firm, attractive and the beige color is exactly like the sample shown.  Two people have asked me if I bought it at Pottery Barn.  If you purchase it, you won't be sorry