The customer service was superb - I was able to call Kristen, one of your representatives for help, and she even gave me her direct line if I needed to talk to her again (which I did!).  I love the sofa (not just the ottoman) , it's exactly what I wanted to fill the space.  The only thing is the color is much more vibrant than how it looked on my computer (wheatgrass).  We are getting used to it, and need to redecorate a little around it but still love it!  The upholstery was a bit stiff at first but it's actually just what we wanted.
Delivery was quick and efficient.