I have had the sectional for about 3 months now and it’s a beautiful couch! I was able to put it together myself but instructions were nowhere to be found so that was a bit frustrating. Also there was some hardware missing needed for assembly but my husband happened to have what we needed so it worked out. 

The bottom cushions are VERY firm but the back cushions are soft so if you are ok with that then you’ll enjoy it. We have this as our bonus room couch so I don’t mind the firm cushions. If it were my main couch it wouldn’t be soft enough but that’s all personal preference. 

The color is definitely a warm grey. (I ordered “mocha”) It’s perfect for me because our home is warm tones but greys and looks beautiful. 
Overall it’s a beautiful couch and would recommend it!