Don't get me wrong. This isn't a high end mattress, but it is better than you'd expect for this price point. I bought a 14" twin and a queen for an AirBNB. It is as described, medium firmness (bordering on soft) with a plush top. The only criticism is maybe corner support. I'm not sure if they were actually 14" but they were tall enough. We'll see how it holds up over time.