Nice soft fabric, firm cushions without being too hard. This is not a couch you "sink in to", but I prefer firm cushions. Compact size - fits in small spaces.
Delivery was very slow - did not deliver on the promised date but delivery service did contact buyer saying it was delayed. Took about 1 month from order to delivery to arrive. 
Packaging was good - couch had no signs of damage when delivered. 
Depth of seat cushion is on the short side, but chaise is wonderful for  stretching out. 
Overall, happy with the couch, unhappy with the slow delivery.