Way fair service was great. The headboard arrived very quickly and wrapped well. While I do love the headboard, the color is quite different than how it looks in the photo. Much darker taupegrey than a light putty color. But it is working out well anyway with my color scheme. Also, the headboard is not as tall as it looks in the photo. We adjusted it to the tallest height and it is fine but I wish it were slightly taller. But great quality and value for the price!!