This is described as "Firm, Plush". I expected a soft top, with firm support... What I received was super soft with no support... (I believe the mattress I received was miss labeled, but no one would take the time to investigate... So, I'm not as satisfied as I think I could be... Either the product description is inaccurate, or I received the wrong mattress. Customer service arrogantly insisted it was impossible for an item to be mislabeled... But, based on Industry experience, I know mistakes happen.) Too bad, because I was hoping to recommend this bed to my clients and colleagues.