Customer service was pleasant and helpful but shipping that was another story. Mattress didn't show up when it was scheduled finally called Customer service to find out what happened, apparently  the shipping company lost the address so returned the Mattress to Wayfair but I was not notified. They sent it again shipping company said arriving on a Friday then they changed it to  next Wednesday and that is when it finally arrived. That's why only a four star otherwise would have been 5 star.