So the first one arrived damaged and I was so disappointed. I took a picture and submitted it to Wayfair customer service and within minutes they replied back with options. One option was to keep but get a discount. The other was to replace with new one. I chose to replace. I packed up the damaged one and was waiting to hear how to return when I received notice that the new one was already on its way and that I could just keep the damaged one or donate it to a suggested charity rather than return. Wow! I was so impressed with this concept. I researched Habitat for Humanity which was really be of the suggested charities and who operates a retail store for gently used items. Way to go Wayfair!