We were extremely excited to put our new bed frame together, waiting over a week passed its original delivery date, and were incredibly disappointed when we opened it up and saw a chunk of the headboard (on the outside) taken out, and a crack on the immediate backside as well. The packaging box is mostly fine, but nothing to cause this, so this was packaged this way. We are very disappointed, and heard stories of people having problems such as this on Wayfair, and now we understand their frustrations. Other than the crack and piece being broken, it is beautiful, and seems easy to put together, but for $260, I expected more from Wayfair.