My 9 cube storage unit came damaged.  I have contacted Closetmaid twice via email help desk per instructions included in the package.  No response and it has been 8 days.  When I pay almost $200.00 for an item, I would like more immediate response. I chose this item because it was what I was looking for in style and color and I couldn’t go wrong with a name  like Closetmaid.  Not to mention, it took a month to get this item from the day I ordered it.  At this point, I am not happy.