The shipping company told me that the desk had not arrived at their warehouse, even though tracking showed otherwise.   The shipping company was awesome, as they located my desk within just a couple of days.  They even let me pick it up early once they found it.  However...

When I contacted Wayfair on TWO separate occasions asking for help locating my item, they just blew me off both times.  Each time they said that they needed to "look into it" & I would be emailed with an update within a set time frame and I have yet to receive either email from them!  One email is almost a week past due!

Pros: Desk wasn't damaged or missing any parts.  Overall decent quality, not the best I've seen for $500.
Cons: If you order from this site & your item is late/missing, expect to do all the work yourself at locating it as the Customer Service Reps are useless!