This bench arrived quickly and is quite lovely, however, the piece that spans the back (i.e. backrest)  had a large gash running thru it.  As usual I alerted the great people at Wayfair and with zero effort (save that of dialling a number and following up an email) they had a new one at my front door as speedy as the first one I received.  Whatever problem may occur with ordering online (as with any company) merchandise, Wayfair comes in leaps and bounds ahead when it come to customer satisfaction (beautiful bench too).