A first class service from start to finish from Wayfair, customer service couldn't be more helpful. The day of delivery I was kept in the picture at every stage and the two man delivery team were most polite and took the four large boxes upstairs with no hesitation. The bed, I assembled it myself with little trouble but having a helping hand would be recommended. The storage space is great, with a very firm base. I can say that the bed by far supersedes my expectations in looks and cost. I would most definitely recommend this bed.