We purchased 3 of these. Two came with the same side board damaged (it was packaged well).  The process to replace those parts online was slick. I will say it was far superior than another competitive online store that will not replace individual parts. The replacements were delivered in short time and the cabinets are beautiful. We used to say never will we buy cheap particle board stuff again. But this really does look nice for the price and feels sturdier than some things we have had in the past.  The finish looks more like stained wood.