Ordered six of these chairs, arrived promptly.  Last box we opened we had two issues with broken pieces, same piece on each chair.  Went to live chat to report the problem, before rep replied to me had already ordered me two new chairs at no cost to me.  Was told that they would not get here until mid Jan. Which was disappointing as we had guests coming on the 20th Dec.  By some miracle the chairs arrived within a week and we had them for our guests.  So extremely happy.  Customer service was outstanding.