all of the drawers fell out of the tracks.  It seemed they were set too far apart, so I couldn't seat the drawers properly in the slides.  But I immediately called the warranty center who put me in touch with the local warehouse.  They scheduled a technician to come to my home who was able to fix the slides.  Now it works with no problems.  Visually, I like this piece a lot.  It has the barn wood look, but is smooth to the touch.  I also purchased the matching night stands, which I am very happy with.  No issue with those drawer slides.