Your customer service is amazing. Your technology/order processing is good but the people that fill the orders and shipping department get 0 star from me! Twice the product that I ordered was handled in a very thoughtless manner. First I received the wrong color then you sent me the right color but the box  is smashed and from point  of origin more care should have been taken to make sure the box was secured. There was no added care to ensure the box was sealed properly on all ends.  I still have not put it together but I am dreading when I start and find missing pieces. I would say this was a very poor first time experience