this was my first order on Wayfair, and the bed is great. The storage bench on the other hand was missing holes to connect pieces together. Of course the way the screws and other small parts were set up was a bit unorganized, but most of them were similar or the same parts so it didn’t bother me too much. Customer service was awesome, didn’t have an issue resolving the problem with the mistaken panel for the storage bench. They couldn’t replace the panel but the person who spoke to me was so kind and calm that in the end, I’d probably would’ve just bought another one and given the broken one back. I told the refund instead though, since that was the easier option for me when it comes down to having time to send the stuff back and everything.