I wanted to exchange this item for the color purchased. I received black  white but ordered navy. Box says navy too. Maybe China  doesnt know our color differences. I cannot seem to get to a real person when i call. I left a message for a return  call ...never got that either. Considering the best way to handle it. 

Since from before Christmas this year i did quite a bit of stopping. Any problem items were quickly taken care of--then.
Also
Cant seem to get the a credit for my many returns....or ANY since 2022. There were about 10 or 12.
Cant get a return call on my purchases. I know that some of the pieces were listed as one price but were different when it hit my cart. ....so yes i am trying to get a breakdown on purchases .. NOT just a monthly total ....that i owe. I have a credit balance...but no documentation on it.

Losing faith but not giving up...JUST YET