The bed seems like a quality piece of furniture, but the quality control on the assembly parts leaves a lot to be desired. This item was delivered the same day as the headboard we order. However, the first piece that the instructions tell you to start with (the side panel opposite the drawers in the photo) was so damaged we had to contact customer support. To their credit, they sent out another piece that took a week to be delivered. However, there aren't enough of the specialized screws to finish building the base, so we had to contact customer service again. Hopefully it doesn't take another week for the replacement screws to arrive. I want to like this bed because it should make an improvement to the storage challenges in my 15 yr old son's room. However, the quality control issues leave a lot to be desired.