I was so pleased how great the rug looked upon putting it in the room and how accurately the online preview portrayed it. I was really surprised at how soft and plush the rug is. The last rug I purchased locally was much thinner and not soft like this one. The quality of the rug is excellent and has exceeded all of my expectations. It arrived so quickly and well packaged. I thought there would be smells of new materials - nope. I can't say enough good things about this experience. When I need more rugs, I most definitely plan to purchase them from you. Very happy customer.