This product was great at first, made ice quickly, extremely efficient, and quiet. After a couple months of use it seemed as though each month another issue ensued. The machine became louder, it wasn't making ice as quickly and after a while the machine just up and stopped working. It was a great machine and up until the issues I would have greatly recommended this product but I am in talks with customer service about my issues and lets hope I just got a lemon and the machine is as great as it was in the beginning.