I order two bathroom sinks.   When I received them them one was a little out of shape (manufacturing  defect), so I got on line to chat with a rep about it.   She was very helpful and told me that a replacement sink would be sent out immediately.   I didn't even have to return the sink, so I donated it to Habitat for Humanity.   Second sink arrived and matched the first one perfectly.  They look great.  Thank you Wayfair.  I will order from you again.

Pros: Great value, easy to deal with concerning exchange