The first time I got this rug, it was delivered damaged as it was not packed properly by the vendor. However, Wayfair customer service took care of the issue right away. One quick call and they placed a replacement order for me without any hassle. Wayfair representative even added a note for vendor to double wrap the rug for additional protection during transportation. When I got the second order, it was nicely packed and as soon as I opened the package, I fell in love with the pattern and colors. It was as pictured and described online. The teal in the rug pops against the dark hardwood floors. Highly recommend it.