I really like my new power lift that is the favorite part of the chair to me. My first one the heater was not working but got a replacement and they set it up for me, though i wish the heater worked better at least it worked.  I wish the massage was harder too. And i wish the power control was separate for the top and bottom and their was more cushion on the arms cuz when the chair goes back i can feel the hard wood where my elbows go, but the rest of the chair is pretty comfortable.