I needed a new coffee maker because the carafe in my old one broke. I have had several Mr. Coffee machines, but this is the first with no manual in the box.  That is unacceptable. Also, the model number of my coffee maker is not listed on their website for getting instructions.  Really awful that I have to spend so much time looking for a manual online and still not finding one!  Model BVMC-PC12BL2-NP.  If you want a better review, send me the instructions.