Item looked as expected. The packaging wasn’t pretty, though, as you can see from the photo. It looked like it was opened and then taped all back up (very sloppy). But at least it came in manufacturers packaging, unlike almost everything else I’ve ordered from Wayfair. I checked for pieces and they all seem to be there. Looks simple to put together. I can’t attest to the performance of it- I’m in Maine and it’s below freezing and snowy. I can’t say we’ll be using it for another few months.