We purchased the Norwood kit and it arrived packaged perfectly with no damage of any kind to the components. We had a family "barn raising" over the course of a few days on a new deck we had built prior to the arrival of the kit. The BILT app was amazing and helped us assemble the kit without issue. Since finishing the well-designed structure we have built a 12 foot long dining table with benches for friends and family hospitality. The Norwood design and aesthetic naturally draws people to the warm cedar environment with exposed rafters and heat deflecting solid roof. This has been one of the best investments we have ever made in our yard and for our family. (PS: A carpenter foreman friend remarked about the great quality and design of the Norwood Gazebo and was impressed by the value and family friendly assembly.)