Chair did not arrive on the due date so had to contact customer services.  They advised that it had been received by the courier & then went missing, the tracking showed no movement whatsoever.  A complaint would be raised and if chair couldn't be located a new one would be despatched the following week.  However, the next day the chair arrived.  The colour, quality etc is as expected, its a very stylish chair and looks great.  However it has a really hard seat cushion which is disappointing as we had read the earlier reviews and many had said it was comfy to relax in.  Had I been able to try the chair before buying I definitely would not have purchased it.