I am disappointed that after two weeks and many attempts to remove the folds the rug doesnt lay flat. Ive tried reverse rolling, cross rolling, steaming, and just laying it out all to remove the distortions and have had limited success. If it had been rolled up using a cardboard roll at the center this wouldnt have happened. I know I can send it out and have it professionally cleaned but that is too expensive for this rug and shouldnt be necessary.