First - they send wrong itemproducts. When you try to contact customer service, they assign you to “Executive Resolution team” saying they will contact you within 72 hours Excuse me!! I just need to send back the item that I didn’t even order in first place! Who the heck are these ER people And why can’t this be revolved by the CS on the spot So messed up! You can’t reach executive res.. only they can.. they keep you in hostile state!
Second - I didn’t hear back from anyone for over 2 weeks. It’s not my fault that some of your products were damaged, didn’t match the website description and very made of pathetic quality!! We have purchased more than ten thousand dollars worth of furniture in the past 5-6 years, so must have returned some because of poor quality, wrong product description or defectivedamaged products but that doesn’t mean that you receive third class treatment! Don’t think WAYFAIR needs our business. GOODBYE forever!