Package arrived on time in perfect condition and no missing pieces.   The faucet won't be installed for a few months so I can only comment on the appearance at this time.  The only design feature that could potentially be a drawback is that the spray head must be aligned with the notch on the faucet (see close up photo).  I compared this faucet to my other pull down faucet which doesn't have to be aligned so the spray head can easily be seated on the faucet.  Note that the finish has a brushed look and what you see in the close up photo are not scratches, just part of the finish.