I have been looking for a good pillow for ages! Due to the reviews, I decided to buy this one, and as it said, I gave it a month to get used to it, but the more I think about it, I can't understand how I thought that chopped up foam would be good for my neck! I have tried taking some of the foam out, to "adjust it", however, this product is unbelievably uncomfortable; as I said, you're better off filling a bag with cotton balls and sleeping on it. I am deeply dissatisfied, and still on the look for the perfect pillow to get a good night sleep. If this was returnable, I would have returned it a long time ago. Hope this helps others!