my lid arrived with some damage.  Everything else was pristine.  Immediately went back and forth via email with customer service and sent many photos upon their request.  It was not an easy experience and eventually the line when dead.  Nothing became of it and I yielded; not worth my time (good job AC!).  Normally, I wouldn't sweat such cosmetic issues, but when your are paying so much for these show pieces, it kind of matters more.  Just beware that if there are issues with the product you receive, a remedy might not be so forthcoming, at least in my experience.  I get it. All-Clad has a huge rep and demand so no worries for them on these petty issues.  But it still irks me a bit every time I use this one.