I absolutely loved the umbrella when it arrived. TodayI tried to raise my umbrella for only the 3rd time. The cord which enabled it to go up and down had evidently detached inside the pole. The umbrella is now useless. It arrived on May 6, today is June 8, but I waited 2 days to open it initially because of COVID. I've been waiting over 2 hrs. on the phone for help!!