Ridiculous service. Website says I’ve received my sofa. I have not. Yesterday I was on hold two times. First was for 2 hours and nineteen minutes and I had to hang up.  The second time I was on hold for 2 hours and 22 minutes and again just hung up.  This is after four other phone calls to the company and being on hold for the least time being 25 minutes.  The other times were between 40-1 hour fifteen minutes and I still have not received my soda although my site says it was delivered. I also bought the matching loveseat. I have received that. It is not comfortable and I only want to return it and cancel the order to the sofa and so far have not been able to resolve this issue.   I suppose I will be on the telephone for hours again today trying to return these items.