I love this fridge, but installing the water filter is so challenging. It really should not be as hard as it is. I'm currently waiting for a technician to come help install the replacement filter AND I was told by customer service that I would have to pay for this. This is the third time I've changed the filter, so I'm not new to the process, but for some reason the replacement is not going in. I feel like I'm going to break the fridge from pushing so hard. I have friends with Samsung refrigerators that say the same thing. There's clearly an issue with the filter lock/unlock mechanism.