before i ordered this i inquired about the spinning mop and the agent couldn't give any direction whatsoever. we came wanting all the way in to the promised experience. seeing demos present it everywhere and not having it available just makes me feel like i am not getting the full participation for what i opted in for when i envisioned and financially prioritized it. when you sell an item that promotes a specific overall vision-especially at a premium for design value-you incline an audience that hope to make use of it in a way they were promised when it was promoted. fulfillment could use some introspection. especially since service has been equally unfavorable. such a shame. do better.