This spa was truly plug and play.  It arrived well palletized and ready to tip over (takes two people, but not heavy), plug in, and fill with water.

I cannot say anything bad about this spa, it works well, holds its temperature, and the friction heating system means one less part to go bad.

The lines are clean, tight seams, and good looking color.  It holds two adults comfortably, but would be tight for 4, unless children.