Unfortunately my review has less to do with the chair and more to do with Wayfair customer service. I ordered this chair for my mother who is in a nursing home in another state. It arrived damaged with a rip in it.  Me being in another state it was nearly impossible to physically package the chair up to return it. I explained my circumstances so Wayfair offered a partial refund. However the refund was less than a 7% discount. They also would not even offer this to me until I provided pictures of the damage, which was also difficult to get since my mom is obviously disabled and I am in another state and couldn’t take the pics myself. Now my mom will have to live with a rip in the back of it, the damage warranted a lot more than a 6.6% discount. Highly dissatisfied and will never be shopping at Wayfair again.