After more than 5 years my beautiful old red NewAir unit stopped working earlier this year and they were out of stock. OUTSTANDING customer service: I was offered every option possible, including repair. I chose to wait and added myself to the e-mailing list. Although my red is still out of stock, the wait was WORTH IT! I highly recommend this NewAir AI-215 ice maker because it is great quality, portable, sturdy, easy to use, sanitize and maintain. MOST IMPORTANT - This ice machine is plug in ready (no plumbing hook up required), eliminates water leaks or drain waste. In addition, NewAir Customer Service has always been pleasant, knowledgeable, helpful and overall OUTSTANDING!! Thank you for your help today LIZ!