Overall a nice sofa. As others stated it is a firm sofa but I don’t think it’s a bad thing as it’s not hard or uncomfortable. I’m 6’ tall and think the sofa is sized adequately, not small like I saw other reviews. I’ve never had a reclining sofa and expected it to not fully recline like a chair but it does.

Update I would like to address the one of a kind aftercare I have received from the customer service department. They have gone above and beyond and earned a long term customer. Thank you!