We renovated our kitchen in 2008. We replaced everything. We bought the Pfister Hanover faucet because it had the features that my wife wanted: goose neck, high curve, integrated sprayer. I liked it because it had a small footprint and it was very easy to install! Over the past 8 years, I have had to call Pfister twice for warranty service. Both times, the service was for a replacement plastic hose guide and aerator. The second time I called they told me that they would also be sending me a replacement hose and spray head! Their product has held up to some very serious use and is working perfectly today! The customer service that I have experienced is, bar none, the best I have encountered anywhere! I recommend this product and Pfister in general!