I"ll never use Handyman again! This "service" canceled on me three times.  There is no customer service phone number. They only communicate via email and that appears to be mostly automated. They offered to send me a $25 gift card via email as part of an apology and then sent nothing. The young man who finally showed up was very capable and very polite.  But by then my purchase made little difference (I had purchased a headboard for my guest bedroom because I had out-of-town guests coming. By the time the handyman came my guests had come and gone.) Dealing with Handyman was one of the most frustrating experiences I have had in my 36 years as a homeowner. Sadly, while Wayfair makes Handyman available to its customers, Wayfair then takes a hands-off approach once customers enter into a transaction with Handyman.  There is a loop here that needs to be closed.