The pergola looks nice on our deck, however when unpackaged, 3 of the main posts had dents in each, assuming from handling during shipping.  I installed the pergola and notified customer service of the issue. Their response was that these dents were cosmetic and not structural and their solution was to issue a partial credit to my credit card.  I have assumed, and preferred, that they send me 3 replacement posts, which did not happen.  I was able to install the dented posts on the back side, so they are not as noticeable, but it's still not to our satisfaction that the vendor did not ship replacement posts.