Ordered this spa for our lanai - love it.  Paid the extra $50 for lift-gate delivery service and it was well worth it.  This meant the spa was lowered to ground level for us and the delivery driver was great.  Delivery was prompt, spa arrived in excellent condition and is just as described.  Make sure you have a chemical starter kit on hand as the spa does not come with any.  Very easy set-up.  We were using it within 12 hours of filling it.