This is a very comfortable, easy to operate recliner, that looks great.  The color was true to the photo.  I am 5'8" and 175 lbs. and the chair fits well, but could be tight for a larger person.  Customer service was responsive to our delivery needs with consistent communications sent throughout the shipping/delivery process.  The delivery crew phoned about 30 minutes before delivery, was right on time, professional and efficient.  When removed from the box, the recliner back had to be mounted to the seat, which took about a minute to accomplish.  The chair is new, but my wife and I are both very pleased with the purchase.