We bought this grill last month and were so excited for it. From the second we unboxed it we had issues. The parts don’t match the parts in the manual so we were confused and had to order new parts only to find out the original parts worked fine. Once we put it together we immediately got an “Er1” code and took it apart to see how to fix it. When that didn’t work we called to get a replacement temperature probe. When we received that the screws were too big to fit in the holes in the probe so we had to order a new one again. Same thing happened with this new probe, the Er1 code. I’m not sure if we received a faulty grill or if it’s just a mediocre grill.