Package arrived on time and in good condition. The hardware was loose inside the box, but all was accounted for.  It was easy to assemble, basically attaching the feet.  The pull-out shelf is accessible from both sides of the chaise and moves smoothly. It is very easy to adjust the backrest to the multiple positions available.   All the wood is finished nicely and is smooth and without any rough spots or splinters.  The cushion is thick and firm enough that you don't feel any of the boards underneath. 
It looks good and feels like a quality product.