This was my first purchase with Wayfair. The item arrived relatively quickly, however, the instructions were not included. I immediately called Customer Service to ask for the instructions and was reassured they would be emailed to me within 48 hours at the latest. I called after 72 hours and they just told me to wait as the warehouse hasn't sent them yet. It has been almost a week and still no follow-up from Wayfair. My husband and I ended up figuring it out on our own. Disgusted with the service from Wayfair. Once they have your money, they don't care about you. The item has a few small scratches and for the price you pay (over $300) quality is IKEA quality. Very disappointed. Will never use Wayfair again. Huge markups and very poor customer service. Buyer beware.