Love the product! It is just what I expected.  I read the reviews and most people said this unit did not give off anough heat,  well thay must have a defective unit as the one i received is just fine.  The heat output is just what I expected.  It does not heat my house but it changes the temperature in my room to confortable.   Take it out of the box and plug it in and instant flame/heat.  Also recomend to get a crackle box from the crackle web site.   relaxing on a snowy night to look at your fake fire while you listen to your fake crackle of the fire and smell your fake wood burning candle on the candle warmer.