I am disappointed in this purchase. The hangers used to hang the shoe rack on top of the door but they are not strong enough to hold the shoes it is supposed to hold and they deformed. The dimension of the hooks is very different then on the picture. This organizer looks pretty nice but it doesn't work because the material choice. As well the plastic cover hanging on the "soft material" hangers....it just doesn't work, it can't hold all 26 pair shoes at all. I want return this product because of none functional reason but haven't hear any respond yet. did they intentionally ignore me, because of return ship costs?