I love this sectional as far as comfort and looks go! I'm giving it a 3 rating because of 2 reasons. One, there are 2 pillows delivered with it. Upon opening box 2, I noticed the pillows were stuck in the protection bag with the bottom side of the one sections on top of it...which meant the pillow was stuck to the velcro. So we have a noticeably frayed pillow now. No big deal. The couch was delivered 2 days ago. I sat in a different spot than I normally do and felt something stab my leg. Turned out to be a screw that was free floating between the fabric and the bottom part of the couch. I pushed the screw up so it was somewhat covered and didn't stab anyone else until we can figure out a better solution.