The couch came very well packed and protected. The delivery team was friendly and careful not to damage anything. The slate gray is warm and a few shades lighter than it looks in photos. The couch is on the firm side but very comfortable. I love the adjustable headrests that have 3 positions along with flat and straight up.  It was easy to put on the legs that are hidden in a fun secret compartment but it takes two to lock the pieces together and position the couch.  Leg tips may damage your carpet if dragged so lift instead. The leather is thick and workmanship is excellent.  Very pleased with the entire experience.