I HAVE OWNED THIS FAUCET FOR OVER 6 YEARS AND AM VERY HAPPY WITH THE FINISH AND LOOK OF THE FAUCET.  I AM MORE IMPRESSED WITH THE CUSTOMER SERVICE.  AFTER ALMOST 5 YEARS OF USE THE FAUCET HEAD STARTED TO LEAK.  I CALLED PFISTER CUSTOMER SERVICE AND THEY ASKE A FEW QUESTIONS AND MAILED OUT A REPLACEMENT HEAD FREE OF CHARGE, WHICH I WAS ABLE TO INSTALL VERY EASILY