The couch is firm and comfortable. We are so pleased! The color is more of a tan than I expected. The photos looked grey but the product detail says the color is camel. The fabric with its wide ridges is quite soft, like a microfiber feel, not stiff like corduroy. The accompanying pillows are firm and comfortable and it seems they will last for some time. Note- this came in two very large boxes so it was tricky for the delivery folks to get it through the door of our apartment building. Speaking of delivery, it was smooth and the two people were nice and helpful. They texted and called 30 mins and 5 mins before arrival and early in the scheduled delivery time range.