The delivery team called and said when they would be arriving. They were polite professional and helpful. The couch is beautiful. I love the style and the color. I chose brown. The pillows are a nice bonus and fits well with the couch and my decor. The only problem is the underside of the couch which was sloppily done. But since no one's looking on the underside of the couch it's not that bad. The couch legs could have been smoother and I worried about tearing the carpet. Overall I am happy with my purchase. FYI to the people who said that the cushions hungover the couch all you have to do is kind of lift up the back of the couch and shove the cushion under a little bit more for it to sit parallel to that couch. Since I just got the couch I can't speak of the strength and wear and tear. I will update in a few months to let you know.