item not as described. and return service is shocking. have you wait in two days and still not collected. take no responsibility for this and charge you £4.99 for the pleasure. can only assume return service is so bad to deter you from wanted to return something, in the hope you'll give up. customer service shocking, no one can speak to delivery companies, no one can do anything except daily rebook the return  collection.... wonder how many days this will continue on for?