I have never ordered off this site before, let alone never bought a couch with out seeing it or sitting on it. This couch is absolutely gorgeous. True to color in photos. Like others said, cushions are a bit firm...I’d rather have that than flimsy and sinking into the couch. The pillows do make up as part of the back of the couch. If you are in the market for a good priced shabby chic couch this is def the one! Love it!