I really like the look and style of the chair. I did notice when I was taking pieces out of the box that one side of the chair as a small tear.  I'm not sure if it happened during shipping, but it was definitely there when I took it out of the box.  I'm speaking with customer service today to see if they can send me a replacement chair or even just a replacement part.  I'd still rate the chair a full five stars.  I really do like it and it goes perfectly with the new desk.