This was my first and likely last purchase from Wayfair. 

I’ll start with the PROs:
1. Chair looks good - colour, size and likeness to online images are accurate. 
2. Height adjustment & tilt functions work well
3. High back supports upper back / neck 
4. Easy to put together 
5. Quick delivery 

CONs
1. Delivery was left on driveway and not carried another 10 feet to our protected front portico for better safety and security. Really?????
2. Chair seat is very hard and uncomfortable. I’ve had to modify by adding a memory foam cushion to make it bearable
3. Chair arrived with one of the tufting buttons hanging by thread and cannot be re-attached. Not impressed. 
4. Zero lumbar support so lumbar pillow is required

The chair would definitely be going back if it wasn’t such a pain to ship - the risk of making an online purchase of this nature.