I searched for quite a while for the perfect white (creme) tufted ottoman and finally decided on this product. It arrived quickly and is absolutely beautiful except for some very strange lines crushed into the velvet fabric itself. The customer service rep was extremely helpful and quickly replaced it with another. When it arrived, it also had the same problem. I’m wondering if those two were the last ones they had in that color because when I checked back, it was out of stock. Maybe they saved the faulty ones for last. Anyway, I called the rep again to let her know (twice), left messages, and have not heard back. That was several weeks ago. I know the whole world has much more important things to be concerned about right now (Coronavirus) so maybe when things settle down I’ll contact them again. Other than those markings, I really love the ottoman.