Delivery was a nightmare! Box left outside the front gate of the complex in the pouring rain! All the Fed Ex driver had to do was call me for the gate code and he could have used the elevator to the 3rd floor where my unit is. I am disabled, 78 years old and can not get a 31 lb. box up to my condo by any means. It sat out in the rain until my son could come later that night to bring the soaking wet box up for me. Not only is this unacceptable but the box sat on the parking lot where it could be stolen by passers by visitors, other residents, or any other stranger on the property. Nowhere on your form on line is there a place for specific and pertinent information for delivering an item.