The first thing I noticed was the poorly applied paint wrinkles in the paint and numerous bits of dry sharp paint drips. I needed the chairs and kept them. The assembly was extremely annoying as the key provided was only allowed to travel a very short distance because of the design. I was able to find a Torx bit of suitable size #4 to make haste in quickly homing the screws and used the supplied tool to finish tightening the screws. Now the poorly applied paint has a downside as it flakes off easily and will require a paint touchup. I had purchased the extended warranty and after 6 tries to submit the pictures I am loosing faith as to it's value