We didn't purchase the "open box" option- but it seems like someone attempted to put this together once before. Some of the pieces listed in the directions were already on and the pieces bag was previously torn. The outside of the chandelier has a very noticeable dent (see pic 3). Also the lights on the inside of the chandelier are crooked when compared with the outside.. and when you make them less crooked then the outside looks crooked (see photos). Overall, disappointed.