It's alright if they don't send you a totally destroyed desk. Resolving this issue took weeks. It became a second job for me and I only felt it was resolved because I documented everything in the buying process (like the fact they pulled all protection plans for the last few desks in stock. Seems super sus, but can't say I was surprised when the desk showed up looking like it got mangled by a forklift.) Use extreme caution if buying this product.