Although the chairs and ottoman are a beautiful colour, one of the chairs came with a couple stain marks on it and one chair came with a short leg. I'm finding the material is very easy to catch/snag. I called the phone number on the help paper that came in the packaging two days in a row and no one returned my call. I finally looked up a number on the internet and was able to get someone there. They were pleasant and helpful, but she told me should I wish to return the whole set there would be a postage/handling charge which I thought was a free return policy.  Wayfair was nice enough to send me another set of chairs ( still in the delivery process. Should receive soon). I do love the colour of the chairs/set, only wished the material was a better quality. I have heard good things about Wayfair and will probably use again. Hopefully next time will be better.