The bed was missing dowels that had to be shipped. I called the manufacturer to get the replacement parts, but then was informed I had to go through Wayfair to get them. Wayfair took nearly ten days to get me the replacement parts. Why they didn't overnight ship them,  I have no idea. Then the replacement dowels were the wrong size, which caused the bed to not feel solid once it was completely assembled. I would rate the bed itself a 4. I'd rate the quality control and customer experience with Wayfair to be a -1 if I could rate it that low. Very disappointed.