UPDATE:  15 months later:  the headboard, which is made up of pieces of hardwood, is coming apart at the glued seams.  The laminated sections are actually separating, which should not happen
Customer support has been terrible.  Since we didn’t pay for extended warranty they won’t do anything to help us.  Called the manufacturer, too, with no support from them either.  Very, very disappointed in the whole situation. This is clearly a manufacturing defect as the bed just sits.  We’re downgrading our review and we DON’T recommend this product or the manufacturer.
We love the bed frame.  My 4-star rating was based on the fact that (1) the center support legs are 2-inches too short; and (2) the support slats had to be taken apart and put back together to fit the frame properly.  It's very surprising to me that a bed of this type and cost had not been tested to make sure all the parts fit properly.  We do, however, like very much the design.