I LOVE THIS BED! It took forever to arrive... 6weeks and the outer box was pretty banged up but the contents were in perfect condition. In fact the packaging was the best ive ever seen.... Even the pesky Styrofoam was wrapped in plastic which kept the cleanup quick and easy. The bed is extremely heavy.... I took it out of the box and carried the pieces to my third floor alone and put it together in no time. The included ratchet was a huge time saver.