Ordering and delivery was quick and easy - delivery was offered two days before the estimated arrival. The bed was mostly easy to assemble apart from one piece that took some muscle to get into position. It seems quite sturdy and strong.
The average rating is due to the fact that the bed I received was obviously a returned item - the packing had a huge amount of tape on it. When the parcel was moved we could hear that there were some things loose and moving about. Upon opening I found that the screws and bolts etc were not in a plastic bag but loose. As a result parts of the top rung of the headboard are scratched.