The rug is great. but the service was so horrible which is why I'm giving this one star! My package ended up being lost. The reps who assisted me were extremely rude and misinformed me of this. I found out through the carrier that my package was lost. A new rug had to be sent out because Wayfair was unable to relocate the lost package. Then, a manager I was in contact with refused to reimburse me even 10% of my total cost which was absolutely insane considering my expectation of delivery time was not met and I was at zero faults here. I had to wait an ADDITIONAL two weeks on my package to arrive and did not even receive a reimbursement or have a follow-up call as was promised.