Customer service was horrible!! This item took 10 days to be delivered despite paying for overnight shipping. I emailed several times to see when it would come since I needed it for something specific.  Never got a straight answer. When it finally came 10 days later I called to request a refund for my extra shipping costs. They refused saying that it still was sent overnight and estimated delivery date (which was 3 days after order) was indeed only an estimate and they weren’t responsible.  I explained I no longer needed since it came so late. They said if I wanted to return I would also be forced to pay return shipping!  Unbelievable.