The machine works great but we did not have a great start with the machine.  Delivery was delayed not too worried about that it was the start of hot weather and not LG’s fault.  But once it was delivered I set up the portable AC hoping it would function.  After setting it up and turning it on the machine already had an error code F1.  Went to troubleshoot it and was instructed to drain the machine even though it was brand new.  Did that nothing happened and the next steps were to contact support.  Gee says go by a technician reaches out to come service the machine.  Machine gets taken apart and the tech needs to order a part.  A few more days go by and finally the part gets replaced.  Aside from the terrible start with the portable ac, the machine works great and cools our room.  The machine is also not too loud se we’re able to keep it in our bedroom.  That’s why the rating is low.