The Ergo Smart base is a wonderful product if you can get the app features to work properly (which we haven't been able to do yet). The Sleeptracker reports correspond to the wrong sides of the bed and cell phone "remotes" both work on the same side of the bed (hand held remotes that came with the bases work fine). Contacted customer service shortly after getting the bases and was given some detailed things to try. Turns out, not all worked and I am planning to call them again after we come back from some trips. Customer service can be tough to get through to but are very helpful once you do. In my case, not every change worked after talking with them, but this happens with a new, somewhat complex product. When I get the issues taken care of, I will change my rating to five stars.