I LOVE the rug. It’s everything I wanted and more. It’s true to color (I purchase the gray one) it’s not think or fluffy so if that’s the look you’re going for this is not it but that’s good for me because I wanted a rug I could vacuum and also get cleaned if I need to. It was shipped and packaged well there was 2 covers on each end under the plastic just in case the rug got dragged it wouldn’t get damaged. The rug went on sale after I got it delivered and I called customer service and a credit for the difference and the customer service was WONDERFUL!!!!!!