This review reflects my purchase experience overall and not the bunkbed itself. I purchased the Kids Bed Assembly by Handy and that was a big mistake. They canceled 1 hour before the appointment. As they had confirmed in the morning, we had already disassembled our existing bed. I had to spend 3 hours assembling it myself, taking time off of work. While Wayfair refunded me for the service I didn't receive, all they did to compensate for the extreme inconvenience was offer a 10% off future purchase....expiring in 2 months. Feels more like driving additional revenue for them than making up for a bad customer experience.